Anthony Rozell
Parker,CO
Summary
Experienced Loan Specialist with the Department of Veterans Affairs, adept at enhancing customer satisfaction through effective communication and relationship management. Proven track record in instructing veterans and collaborating with industry professionals to optimize outcomes for veterans.
Overview
12
12
years of professional experience
Work History
Loan Specialist
Department of Veterans Affairs
01.2014 - 10.2025
- Evaluated veterans delinquent VA home loans and determined reasons for default and potential for reinstatement.
- Assisted veterans in understanding various work out options available most viable options to reinstate their loan.
- Conducted thorough financial analysis to assess borrower financial worthiness and repayment capability.
- Streamlined loan processing procedures, reducing turnaround time for approvals and enhancing efficiency.
- Further job responsibilities were performing congressional inquiries, claims, appeal and supplemental claims, post audits, pre-foreclosure and adequacy of servicing reviews.
- Collaborated with servicers and real estate professionals on loan policies and procedures to ensure veterans were being provided the best workout options for reinstatement of their VA loan.
- Mentored junior specialists on best practices for managing complex loan cases and customer inquiries.
- Analyzed industry trends and data to inform servicers and industry professionals of strategic decisions regarding VA loan program reinstatement offerings.
- Reduced turnaround time for loan workout options by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan reinstatement results.
- Collaborated with underwriters to ensure accurate evaluation of financial worthiness and risk assessment.
- Evaluated loan applications to determine eligibility and compliance with federal guidelines.
- Provided expert guidance on VA loan programs, enhancing veterans' understanding of available options.
Education
Bachelor of Science - Accounting And Finance
Colorado Technical University
Aurora, CO12-2013
Skills
- Customer assistance
- Telephone and email etiquette
- Effective communication
- Loan underwriting
- Credit analysis
- Credit scoring
- Financial planning
- Customer service-focused
- Relationship building and management
- Experienced with Microsoft programs such as Word and Excel
Timeline
Loan Specialist
Department of Veterans Affairs
01.2014 - 10.2025
Bachelor of Science - Accounting And Finance
Colorado Technical University