Summary
Overview
Work History
Education
Skills
Timeline
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Laura Flanagan

Laura Flanagan

Phoenix,AZ

Summary

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

33
33
years of professional experience

Work History

Loan Specialist

Discover
07.2013 - Current
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.

School Bus Driver

Plano School District
08.2006 - 08.2013
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Inspected emergency equipment and verified safe working order for student and driver use.

Flight Attendants

Air Wisconsin Airlines Corporation
05.2004 - 08.2006
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Ensure safety and comfort of customers onboard aircraft.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Offered personalized assistance to children, elderly and passengers with special needs.

Server

Denny's Restaurants Franchise Association
11.1985 - 11.1999
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

General

Lincoln Way High School
New Lenox, IL
06.1980

Skills

  • Customer Satisfaction
  • Cash Handling
  • Complaint Handling
  • Basic Math
  • Customer Assistance
  • Loan Processing Coordination
  • Automated Underwriting Systems
  • Customer Relations
  • Analyzing Details
  • Employee Performance

Timeline

Loan Specialist

Discover
07.2013 - Current

School Bus Driver

Plano School District
08.2006 - 08.2013

Flight Attendants

Air Wisconsin Airlines Corporation
05.2004 - 08.2006

Server

Denny's Restaurants Franchise Association
11.1985 - 11.1999

General

Lincoln Way High School

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Laura Flanagan