VANZELLA ROSIER

Work History

U.S. Small Business Admin - Office Of Disaster Assistance

05.2021 - Current

Improved loan application processing by streamlining documentation and verification procedures
Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks
Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications
Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment
Maintained compliance with industry regulations and company policies during the entire loan process
Conducted thorough reviews of financial data for precise analysis of clients' financial health prior to granting loans
Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly
Proactively identified potential delinquent accounts, implementing early intervention strategies to mitigate risk exposure for the company
Continuously updated knowledge on industry trends and regulations through professional development activities
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
Examined customer loan applications for loan approvals and denials
Processed loan applications and monitored progress from start to finish.

Randstad

09.2022 - 01.2023

Explained benefits to plan participants in easy to understand terms in order to educate each on available options
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
Observed strict procedures to maintain data and plan participant confidentiality
Checked employees' benefits enrollment for accuracy and inputted all data into Webdesign
Coordinated submission and processing of life insurance claims
Directed and controlled 401K, medical, dental and vision benefit packages.

Gray Television Inc.

03.2019 - 05.2021

Reviewed accounts on monthly basis to assess aging and pursue collection of funds
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Prepared and mailed invoices to customers, processed payments and documented account updates
Identified, researched and resolved billing variances to maintain system accuracy and currency
Performed targeted collections on past due accounts aged over 120 days
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
Worked with Senior Team Lead and assisted Team leads to properly apply customer remittances
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Excel software
Reconciled accounts receivable ledger to verify payments and resolve variances
Submitted cash and check deposits and generated cash receipts to record money received
Used accounting software to reconcile accounts, track income and generate invoices.