Rebecca Parker
North Platte,NE
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over three years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Talented Lending Specialist with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Loan Specialist
Center for Rural Affairs
12.2021 - 09.2024
- Assist prospective and existing business owners with technical assistance and loan readiness assessment
- Assist potential homeowners with mortgage possibilities.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
- Managed a diverse portfolio of loans, balancing risk management with excellent customer service delivery.
- Conducted thorough reviews of financial data for precise analysis of clients'' financial health prior to granting loans.
- Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
- Proactively identified potential delinquent accounts, implementing early intervention strategies to mitigate risk exposure for the company.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Improved loan application processing by streamlining documentation and verification procedures.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing loan applications and other paperwork.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Advised clients on mortgage, education and business loans.
- Manages 30 calls a day from clients
- Managed 17 loans at a time in my pipeline.
Associate Government Manger
Commercial Investment Services
04.2019 - 11.2021
- Worked with HUD and NIFA properties
- Worked with tenants
- COS certified and NIFA loan specialist certified
- Responsible for getting 150 housing certifications and recertifications and inspections done by deadline.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Paraprofessional
North Platte School System
08.2017 - 04.2019
- Working with 50 students on a day to day basis
- Teaching students reading, writing, mathematics.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
Independent Insurance Inspector
JMI Consultants
08.2017 - 04.2019
- Doing insurance inspections for insurance companies around the North Platte area
- Doing computer work, taking pictures, making sketches of house size, looking for problems with house, like foundation, windows, siding, gutters, etc.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Analyzed information gathered by investigations to report findings and recommendations.
- Managed 10 to 15 inspections at a time
Customer Service Representative
North Platte Telegraph
04.2014 - 08.2017
- Place classified ads for customers, answer phones, customer service, typing, computer operations, paginate newspaper.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Managed approximately 25, emails and incoming customers at a time.
Title Clerk, AR/AP Clerk
Jerry Remus Chevrolet Cadillac
01.2012 - 04.2014
- Completing contracts on car sales, paying invoices, doing computer work, receiving payments on accounts, invoicing, bank deposits, putting invoices into computer, typing, bookkeeping, customer service, etc.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Managed 5 to 10 titles a day.
Manager
Select Mailing Services
02.1997 - 01.2012
- AP/AR, coding, sorting, typing, computer operations, invoicing, payroll, customer/public relations
- Supervising employees during the processing of mail, sales calls, bookkeeping.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring calls.
- Managed 5 employees and 30 customers on a day to day basis
Education
Educational Background - Accounting/Business Management/Bookkeeping
Mid Plains Community College
North Platte, NE05.1989
Diploma - General Studies
North Platte High School
North Platte, NE05.1988
Skills
- Customer Assistance
- Telephone and email etiquette
- Effective Communication
- Loan Servicing
- Customer Support
- Documentation Review
- Loan Origination
- Portfolio Management
- Financial Planning
- Loan approvals
- Credit history assessments
- Explanation of loans
- Loan evaluations
- Team Player
- Customer service-focused
- Friendly
- Relationship building and management
- Client Relations
- Document analysis
- Loans
- Financial Advising
- Business Development
- Database Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Customer Relations
- Active Listening and Learning
- Oral and Written Comprehension
- Team building
- Analytical and Critical Thinking
- Data Entry
- Loan Processing Coordination
- Task Prioritization
- Self Motivation
- Income Evaluation
- Interpersonal Skills
- Creditworthiness Determination
- Goal Setting
- Credit History Review
- Professionalism
- Loan File Maintenance
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Eligibility Determination
- Application Review
References
- Sandy Ablard, North Platte, NE, 308-520-6597
- Carolyn Trujillo, North Platte, NE, 308-539-2593
- Kandy Konruff, North Platte, NE, 308-520-4213
Additional Information
I work very well with partners on working together to offer technical assistance or working on loan to see outcome. I go out and network with Banks, Chambers, Economic Developers, City Offices, Minority Organizations to bring technical assistance to clients and classes that may be needed. I work on doing open office hours in other cities to promote organization and help communities grow and prosper. I work well with my clients on seeing what may be needed to help them succeed in their business and work on short comings that could be corrected to make successful business owners.
Timeline
Loan Specialist
Center for Rural Affairs
12.2021 - 09.2024
Associate Government Manger
Commercial Investment Services
04.2019 - 11.2021
Paraprofessional
North Platte School System
08.2017 - 04.2019
Independent Insurance Inspector
JMI Consultants
08.2017 - 04.2019
Customer Service Representative
North Platte Telegraph
04.2014 - 08.2017
Title Clerk, AR/AP Clerk
Jerry Remus Chevrolet Cadillac
01.2012 - 04.2014
Manager
Select Mailing Services
02.1997 - 01.2012
Educational Background - Accounting/Business Management/Bookkeeping
Mid Plains Community College
Diploma - General Studies
North Platte High School
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