Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aviana Herrera

Kanas City,KS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Loan Specialist

Centrinex
Lenexa, KS
01.2023 - 09.2024
  • Negotiated terms of repayment schedules with delinquent borrowers in order to bring accounts up-to-date.
  • Verified all documents provided by applicants for accuracy and completeness.
  • Collected payments from borrowers on past due accounts and worked out payment plans when needed.
  • Participated in regular training sessions on new products, services, policies, procedures.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Team Lead Sales Associate

T-Mobile, Custom Wireless
Kansas City, KS
04.2021 - 01.2023
  • Utilized strong problem solving abilities when resolving conflicts between employees or customers.
  • Maintained detailed records of all customer transactions in the company's database system.
  • Demonstrated outstanding communication skills when interacting with both internal teams and external customers alike.
  • Recruited, interviewed, trained, coached, evaluated performance and provided feedback for direct reports.
  • Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
  • Resolved customer complaints quickly and efficiently.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Utilized social media platforms to engage with customers and promote products.

Education

High School Diploma -

Wyandotte High
Kansas City, KS

Skills

  • Payment scheduling
  • Customer support
  • Portfolio management
  • Loan underwriting
  • Customer assistance
  • Effective communication
  • Account updating
  • Documentation
  • Credit card payment processing
  • Customer relations
  • Microsoft Office Suite
  • Spreadsheets
  • Typing proficiency
  • Sales reporting
  • CRM software proficiency
  • Quota setting

Languages

ENGLISH
Full Professional
Spanish
Full Professional

Timeline

Loan Specialist

Centrinex
01.2023 - 09.2024

Team Lead Sales Associate

T-Mobile, Custom Wireless
04.2021 - 01.2023

High School Diploma -

Wyandotte High

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Aviana Herrera