Erika Llamas

• Managed patient care coordination and scheduling to enhance adherence and elevate patient satisfaction.

• Ensured caregiver attendance verification to uphold payroll accuracy and compliance standards.

• Served as primary contact for patients and caregivers, resolving issues within 24 hours.

• Conducted follow-ups and collaborated with management to enhance continuity of care and resolve escalated issues.

• Prepared treatment rooms and organized instruments and equipment prior to and following patient appointments.
• Scheduled and confirmed patient appointments, assisting with check-in and check-out procedures.
• Educated patients on oral hygiene and post-treatment care strategies.
• Maintained cleanliness and organization of the clinical environment.
• Processed insurance claims, verified benefits, and assisted with billing inquiries and treatment estimates.
• Kept dental records and reports organized and up-to-date.
• Prepared examination rooms and sterilized instruments to maintain safety standards.

• Executed verification and processing of caregiver timesheets, ensuring 100% compliance and accuracy in payroll operations.

• Maintained patient and caregiver records to ensure data accuracy and streamline care coordination.

• Verified documentation for time, date, and signature requirements to uphold regulatory compliance and minimize errors.