Olivia Brown
Pensacola,FL
Summary
Goal-oriented individual, equipped with management skills and the ability to maintain positive relationships with teammates and customers. Thrives in a fast-paced environment, thanks to strong organizational and people skills.
Overview
7
7
years of professional experience
Work History
Barista
Drowsy Poet Coffee Co.
Pensacola, FL
03.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Educator
Escambia County Public Schools
Pensacola, FL
08.2022 - Current
- Establishes open and professional relationships with team members which facilitates communication, quickly resolving issues and conflicts.
- Maintains knowledge of curricula, standards and policies
- Implements classroom management improvements to enhance class morale and engagement.
- Keeps classroom clean, organized, and safe for students and visitors.
All Departments
Publix Super Markets Inc
Troy, AL
12.2020 - 02.2023
- Trained new employees and managed team task assignments.
- Learned different departments to provide optimal coverage and gain company experience.
- Maintained flexibility and worked where I was needed, sometimes multiple departments in the same day.
- Assisted with inventory counts and stocking.
- Addressed and resolved customer complaints in polite and professional manner.
Team Lead
Zaxby's
Troy, AL
08.2017 - 05.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations, depending on company needs
- Monitored team performance and provided constructive feedback to increase efficiency.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Science - Music Education
Troy University
Troy, AL05.2023
High School Diploma -
J. M. Tate High School
Cantonment, FL05.2018
Skills
- Time Management
- Coffee Knowledge
- Food Handling
- Leadership
- Customer Service
- Communication
- Adaptive and Creative
- Maintenance and Organization
Timeline
Barista
Drowsy Poet Coffee Co.
03.2023 - Current
Educator
Escambia County Public Schools
08.2022 - Current
All Departments
Publix Super Markets Inc
12.2020 - 02.2023
Team Lead
Zaxby's
08.2017 - 05.2021
Bachelor of Science - Music Education
Troy University
High School Diploma -
J. M. Tate High School