AMAIYAH JACKSON
American Airlines
Washington
2
Certifications
10
years of professional experience
Aviation professional with over seven years of experience in high-end, service-driven environments. Recognized for delivering best-in-class, personalized service with a strong emphasis on discretion, attention to detail, and safety.
Work History
Lead Flight Attendant
1 Year 10 Months- Advanced to Lead Flight Attendant within one year due to leadership, reliability, and performance.
- Maintain strict discretion and confidentiality when serving VIP and high-profile passengers.
- Maintain situational awareness throughout all phases of flight to proactively identify safety risks.
- Collaborate with crew members and ground staff to ensure a 94% on-time departure and arrival for all trips.
- Prepare beverage and service items according to flight needs and passenger preferences.
Hospitality Professional
7 Months- Delivered elevated service to VIP and celebrity clientele while maintaining discretion.
- Ranked as the top sales performer for three consecutive months, contributing to a 3% increase in company revenue.
- Selected to train new team members to uphold service and performance standards.
- Anticipated guest needs in a fast-paced environment, ensuring seamless service execution.
- Prepared cocktails, beer, and wine following standard bar recipes
Private Nanny
8 Years- Provided private support for high-net-worth families in confidential environments.
- Progressively entrusted with managing complex schedules, transportation, and daily routines.
- Collaborated closely with parents to align care with household values, safety, routines, and developmental goals.
Hospitality Services Manager
2 Years 1 Month- Operated independently during peak periods, while maintaining service quality and operational standards.
- Achieved top sales performance and earned Employee of the Month seven times.
- Frequently recognized by management for professionalism and reliability.
- Established rapport with guests that drove repeat visits and brand loyalty.
Education
Associate of Science - Psychology
Fall,Spring 2020/2021/2022 - Dean's List
Skills
Cabin safety and emergency procedures
Discretion and confidentiality
VIP customer service
Situational awareness
Conflict resolution
Attention to detail
Culinary Skills
Certification
Flight Attendant Certificate of Demonstrated Proficiency, FAA
Education and Training
other
Timeline
Hospitality Professional
V12
2025.05 - 2025.12Read More
Lead Flight Attendant
American Airlines
2025.01 - CurrentRead More
Hospitality Services Manager
Zen Bar
2022.11 - 2024.12Read More
Private Nanny
Self-employed
2017.01 - 2025.01Read More
Georgia State University
Associate of Science from Psychology
Read More