JENNIFER WILSON
Spirit Airlines Inc
Fort Lauderdale,FL
27
years of professional experience
Lead Flight Attendant delivers cabin safety and premium service across domestic and international flights. Manages FAA safety compliance, emergency response, pre-flight inspections, boarding support, and onboard sales while keeping operations calm and efficient. Coordinates with cockpit and cabin crews to resolve passenger concerns and keep flights on schedule.
Work History
Lead Flight Attendant
11 Years 1 Month- Ensured passenger safety by adhering to FAA regulations and conducting thorough pre-flight safety checks. Conducted pre-flight safety checks and demonstrated emergency procedures. Provided excellent customer service in a fast-paced environment. Assisted passengers with boarding, seating, and carry-on luggage. Responded effectively to in-flight emergencies and professionally addressed passenger concerns to enhance overall flight experience. Collaborated with crew to maintain smooth and timely operations. Maintained cabin cleanliness and completed post-flight inspections. Managed onboard sales and efficiently handled passenger transactions to streamline service delivery.
- Supervised cabin crew operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored new flight attendants on service standards and emergency procedures.
- Coordinated pre-flight briefings, enhancing team communication and operational efficiency.
Bartender/Lead shift Manager
20 Years 6 Months- Developed team skills and enhanced VIP guest service through tailored training and personalized interactions. Prepared and served alcoholic and non-alcoholic beverages according to company recipes and preferences. Delivered an exceptional guest experience in a fast-paced bar and restaurant environment. Maintained knowledge of cocktails, beer, wine, and drink pairings to assist guests with selections. Processed cash, credit card, and POS transactions accurately and efficiently. Monitored customer alcohol consumption and enforced responsible alcohol service guidelines. Ensured cleanliness and organization of bar areas, equipment, and workstations. Restocked liquor, beer, wine, garnishes, and bar supplies to ensure smooth operations. Cultivated positive guest relationships through proactive communication and attentive service, resulting in increased guest satisfaction.
- Crafted signature cocktails and maintained high standards of beverage quality.
- Managed inventory levels and ordered supplies to ensure operational efficiency.
- Trained new bartenders on drink preparation techniques and customer service excellence.
Bartender Supervisor
4 Years 5 Months- Trained and mentored staff on cocktail preparation and customer service excellence.
- Developed seasonal drink menus, enhancing customer experience and driving sales.
- Managed inventory control, optimizing stock levels to reduce waste.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
Bartender
1 Year 11 Months- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Developed seasonal drink menus, incorporating customer feedback and current trends.
- Led bar team in maintaining high standards of cleanliness and organization throughout shifts.
- Fostered positive customer relationships through personalized service and engagement strategies.
Flight Attendants
7 Years 6 Months- Onboard leader who delivered premium customer service and ensured safety compliance for 180+ passengers on daily domestic and international flights. Managed emergency situations calmly and efficiently, ensuring adherence to FAA and company safety procedures. Resolved passenger concerns with strong communication and conflict-resolution skills, enhancing overall customer satisfaction. Conducted pre-flight cabin inspections, confirming operational status of emergency equipment prior to departure. Collaborated with cockpit crew and fellow flight attendants to maintain smooth and efficient onboard operations.
Bartender
1 Year 8 Months- Crafted signature cocktails and ensured consistent quality in beverage presentation.
- Managed bar inventory, conducted regular stock assessments, and minimized waste.
- Trained new bartenders on drink preparation techniques and customer service best practices.
- worked part time at the pool bar upstairs.(Spuma)
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma - General High School Curriculum
Master of Arts - Music
Skills
Cabin safety procedures
Emergency evacuation
FAA compliance
Pre-flight inspections
Passenger assistance
Crew coordination
Conflict resolution
Team training
In-flight sales
Customer service
Timeline
Lead Flight Attendant
Spirit Airlines Inc
04.2015 - 05.2026Read More
Bartender Supervisor
Seasons 52
04.2009 - 09.2013Read More
Bartender
Maxwells Chophouse
04.2007 - 03.2009Read More
Bartender
Trina Bar at Atlantic Hotel
01.2006 - 09.2007Read More
Flight Attendants
Delta Airlines
05.2000 - 11.2007Read More
Bartender/Lead shift Manager
Cafe Iguana
09.1999 - 03.2020Read More
Millwood High School
High School Diploma from General High School Curriculum
Read More
Keltic College
Master of Arts from Music
Read More