Dianna Menrad
Lead Flight Attendant
San Antonio,TX
Summary
To Secure Career as a Professional Manager / Supervisor / Customer Service Representative utilizing my combined experience of 18 years working with VIP Concierge experience and Aircare FACTS trained Corporate Flight Attendant for Professional Sports Teams, NHL, MMA, Universities, Politicians, Entertainers, Musicians, DOD, ICE and Homeland Security's Repatriation Program. As a go-to person in the position providing exceptional communication and problem-solving abilities. My many years of experience and knowledge in the industry has helped complete missions when issues arise. Accomplished Flight Attendant offering many years in domestic, international, commercial and private airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
24
24
years of professional experience
6
6
Certification
Work History
Lead Domestic/International Flight Attendant
iAero Airways/Swift Air
2014.06 - 2024.04
- Lead Flight Attendant
- Base Manager 2016-2018 SAT
- Base Supervisor 2018-2019 AEX
- Private and Commercial Charter 737-300/400/800
- VIP Concierge Services, Commercial, DOD Operations, Professional Sports Teams, NHL, MMA, Entertainment, Musician, Politicians, Dignitaries, Immigration Detainee Repatriation Program
- Manager Supervisor Training in Drug and Alcohol Awareness Program
- Aircare FACTS Certified
- TSA Certification
- AED, CPR, First Aid
- ACLS (Advanced Cardiac Life Support).
- CERT (Certified Emergency Response Team) since 2014
Lead International/Domestic Flight Attendant
ATA American Trans Air
Indianapolis , IN
2000.09 - 2008.03
- Lead International/Domestic Flight Attendant
- Commercial, Private Charter and DOD Government Contract.
Care Giver
Family Members
Huntington Beach , CA
2008.03 - 2014.06
- Managed and Administered Medication
- Scheduled and Transported to and from Doctor Appointments
- Took and logged Vitals Signs
- Managed Dietary Needs
Education
1 year college in General Studies -
09.2011
GED -
09.1984
Skills
- Federal Aviation Regulations (10+ years)
- Triage (10+ years)
- Time Management (10+ years)
- CERT (Certified Emergency Response Training) since 2013 (10+ years)
- Budgeting (10+ years)
- Verbal and written communication
- Cleanliness and sanitation
- Passenger Safety
- Safety Procedures
- Meal Preparation
- Baggage handling
- Food and Beverage Service
- Emergency Situations Management
- Training and Coaching
- Professional Etiquette
- Schedule Management
- Emergency Response
- Cultural Sensitivity
- Travel documentation
- FAA Regulations
- Security awareness
- Equipment Oversight
- Social Perceptiveness
- Marketing
- Brand Promotion
- Menu Presentation
- Conflict Mediation
- Special dietary needs
- Cabin searches
- Flight Procedures
- Strong Work Ethic
- Customer Service
- Federal Aviation Regulations (10+ years)
- First Aid
- Flight safety
- Interpersonal communications
- Passenger safety management
- Issue Resolution
- Emergency Procedures
- Preflight briefings
- Aviation regulations
- Regulatory Compliance
- Team Leadership
- Decision-Making
- Creative Thinking
- Training and Development
- Crew Resource Management
- Aircraft Safety Checks
- New Hire Coaching
- Team Oversight
- Adult AED and CPR
- Company Policy Adherence
- Training Junior Team Members
- Verbal and Written Communication
- Public Interaction
- Crew Coordination
- Coaching and Training
- Medical Emergency Response
- Pre-Flight Briefings
- Safety Regulation Compliance
- Cleanliness and Sanitation
- Inventory Checks
- Employee Performance
- Hospitality Service Expertise
- Cost Savings
- Customer Care
- Medical Assistance
- Passenger Monitoring
- Conflict Resolution Techniques
- Baggage Handling
- Crew Direction
- Passenger Support
- Boarding Coordination
- Critical Thinking
- Equipment Checks
- Creative Solutions
- Deplaning Oversight
- Passenger Documentation
- Emergency Care
- Evacuation Procedures
- Administer First Aid
- Fire Extinguishers
- Safety Demonstrations
- PA Systems
- Operational Procedures
- Complex Problem-Solving
- Emergency Procedures Knowledge
Certification
- AED Certification, 18 years
- CPR First Aid Certification, 18 years
- FACTS Certification
- Advanced Cardiac Life Support ACLS Certified
- Certified Emergency Response Training (CERT)
- TSA CERTIFIED
Personal Information
Willing To Relocate
Worked in Medical Field
I have trained and worked in the field of Hemodialysis for 8 years. I have gained extensive medical knowledge and experience. I have been trained and have had real life, hands on experience with using the (Crash Cart) in Advanced Cardiac Life Support ACLS and Intubation. Through my many years of flying I have had real life, hands on experience with serious medical emergencies on aircraft during flight, which also included speaking with MED- LINK, Opening EEMK, hanging Saline, handing IV lines and tape to medical personnel all at the same time. The medical personnel involved was famous Nurse Jamie (Jamie Sherill and Carol Flick), Jamie Sherill was not famous yet it was 2004. During the emergency event they were impressed with my quick actions and knowledge of what they needed to assist the patient when they arrived to help. This incident was a female passenger flying from LAX to OGG FL# 761 on ATA, who had a miscarriage the week prior to the flight. She failed to seek medical attention and began hemorrhaging halfway to Hawaii, flying over the Pacific Ocean with 3 hours to land. This is only one experience, I have many.
Timeline
Lead Domestic/International Flight Attendant - iAero Airways/Swift Air
2014.06 - 2024.04
Care Giver - Family Members
2008.03 - 2014.06
Lead International/Domestic Flight Attendant - ATA American Trans Air
2000.09 - 2008.03
Mt San Antonio College - 1 year college in General Studies,
Wilson High School - GED,
- AED Certification, 18 years
- CPR Certification, 18 years
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