Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Turcios

West New York,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Retail Store Associate

Amazon
11.2021 - Current


  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked effectively in fast-paced environments.

Restaurant Waiter

Tokyo Hanten
11.2019 - 03.2020


  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Bachelor of Science - Health Sciences

Saint Peter's University
Jersey City, NJ
05.2026

High School Diploma -

Memorial High School
West New York, NJ
06.2022

Skills

  • Cash Register Operation
  • Exceeding Customer Expectations
  • Adaptable and Flexible
  • Positive Customer Engagement
  • Reliable and Responsible
  • Honest and Dependable
  • Fluent in Spanish and English

Timeline

Retail Store Associate

Amazon
11.2021 - Current

Restaurant Waiter

Tokyo Hanten
11.2019 - 03.2020

Bachelor of Science - Health Sciences

Saint Peter's University

High School Diploma -

Memorial High School

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Melissa Turcios