Jose Alfaro
Edinburg,TX
Summary
Youth Care Worker experienced in working with children and youth ranging from early childhood through teenagers. Coping with crisis situations and empathizing with juveniles from different backgrounds.
Youth development professional with focus on creating engaging recreational activities. Proven ability to develop and implement programs that support youth growth and well-being. Strong team collaborator with results-driven approach, adaptable to changing needs, and reliable in meeting expectations. Excellent at building rapport and maintaining safe, inclusive environment.
Overview
7
7
years of professional experience
Work History
Youth Care Worker
Sunny Glen Children's Home
Raymondville, Texas
01.2024 - Current
- Conducted assessments of clients' needs upon intake into program.
- Monitored the physical environment to ensure safety of clients and staff.
- Supervised daily activities and ensured a safe environment for all youth.
- Reported incidents that negatively affected child safety.
- Monitored activities and maintained safe living and learning environment for youth to thrive.
- Transported youth to appointments or recreational activities as needed.
Youth Care Worker
Urban Strategies, Alamo
Alamo, TX
01.2023 - 11.2023
- Encourage and engage clients in educational and social activities
- Support appropriate cultural activities
- Completed documentation of youth behavior and actions.
- Supervised groups of youths during various indoor and outdoor recreational activities to ensure safety and fun.
- Enhanced youth engagement by incorporating sports, games, and art activities into daily programs.
- Assisted in the development of new recreational programs for better participant enjoyment and retention.
- Organized field trips, events, and special activities to provide variety within the program schedule.
Youth Care Worker
CPLC
Donna, TX
04.2021 - 09.2021
- Maintain calendar of scheduled events and activities for each resident
- Document residents progress in activities for monthly & quarterly reports
- Model constructive behavior and communication skills
- Conduct recreational admission assessments
- Teach residents about money management skills using the allowance accounts and a point store
- Develop extra activities for intense level youth
Billing Specialist
Charter Spectrum
McAllen, TX
06.2019 - 04.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Sales Associate
Metro by T-mobile
Edinburg, TX
12.2017 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High school diploma -
Economedes High School
Edinburg, TxSkills
- Youth Supervision
- Group and Individual Sessions
- Youth Advocacy
- Outdoor activities
- Recreation Activity planning
- Friendly, positive attitude
- Teamwork
- CPR training
- Activity coordination
Education and Training
Edinburg, Tx
Timeline
Youth Care Worker
Sunny Glen Children's Home
01.2024 - Current
Youth Care Worker
Urban Strategies, Alamo
01.2023 - 11.2023
Youth Care Worker
CPLC
04.2021 - 09.2021
Billing Specialist
Charter Spectrum
06.2019 - 04.2021
Sales Associate
Metro by T-mobile
12.2017 - 06.2019
High school diploma -
Economedes High School