Anna-Marie Vladicic
Dunnellon,Florida
Summary
Proven leader in telecommunications and public safety, adept at multi-tasking and communication, significantly enhanced training programs at Citrus County Sheriff's Office. Expert in documentation and technical support, I've developed impactful training courses and streamlined emergency response protocols, ensuring top-notch service and dependability across multiple departments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Telecommunications Training Officer
Citrus County Sheriffs Office
01.2024 - Current
- Established personnel qualifications and coordinated onboarding activities.
- Adjusted instructional strategies according to student needs and understanding of material.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Developed and implemented effective lesson plans to cover necessary material.
- Identified training needs and planned classes accordingly.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
Telecommunications Officer
Citrus County Sheriffs Office
03.2020 - Current
- Receives and transmits routine and emergency telephone and radio traffic
- Dispatches and coordinates police, fire, ems, animal control and other resources
- Maintains and processes a variety of communications paperwork, records, and logs.
- Maintains excellent geographical knowledge of the county
- Maintains excellent knowledge in CAD system, RMS records system, ProQA systems, and other provided or needed computer resources to provide the best information Officers, Firefighters, and EMS personnel.
- Maintains excellent knowledge in all resources to provide the best response and help needed to the public.
- Maintains EMD, EPD, EFD, and several other certifications required to continue employment, continue education and provide the best services and knowledge to the citizens of the county.
Public Safety Dispatcher
KKP Security Group
03.2017 - 12.2019
- Recieving and transmitting high volume non-emergency calls and radio traffic
- Operating DHS radio and multi-line phone system
- Forwarded law enforcement and medical emergencies to correct agencies in 3 counties with multiple agencies controlling different areas of jurisdiction
- Excellent knowledge in CAD system
- Logging and keeping track of 250+ officers, their locations, and hours worked.
- Administration duties i.e proof reading over hundreds of dispatch screens daily, alerting command officers with significant events, scheduling, and documenting all events in a detailed shift report.
- Trained new employees
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Customer Service Associate
Fidelity Information Services (FIS)
08.2013 - 01.2017
- General banking support
- Handled high volume phone calls on a multi-line phone system
- Handled fraud incidents
- Used data entry skills to accurately document and input statements
- Handled sensitive and highly confidential customer information for verification of identity
- Maintained knowledge in 3 banks and systems they provided for customer support
- Executed wire transfers, stop payments and account transfers
- Maintained professional and friendly customer interactions
Dispatcher/Customer Service Representative
Aquacal Autopilot Inc
03.2016 - 06.2016
- Answered constant flow of calls with up to 100 calls in queue per minute
- Maintained knowledge in products, services and company information
- Provided technical support for products and systems
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Provided primary customer support to customers in a fast-paced environment
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
Customer Service/Cashier
Animal House
06.2011 - 06.2012
- Handled approximately 100-200 daily credit and cash transactions
- Maintained accuracy and speed checking out customers
- Maintained knowledge in the business and a variety of products
- Maintained knowledge on various animals
- Provided customer support with care and feeding of a variety of animals
- Restocked, rearranged and organized merchandise
- Cared for all animals within the store
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
Northeast High School
St. Petersburg, FL06-2011
Skills
- Communication
- Documentation
- Multi-tasking
- Emotional Control
- Dependability
- Listening
- Reporting
- Lesson development
- Technological integration
- Mentoring abilities
- Materials Preparation
Certification
Emergency Medical Dispatcher International Academies Of Emergency Dispatching June 2022
Emergency Police Dispatcher International Academies Of Emergency Dispatching June 2022
Emergency Fire Dispatcher International Academies Of Emergency Dispatching July 2022
911 Public Safety Communicator State of Florida January 2022
Mental Health In The Time Of COVID-19 Florida Sheriffs Institute December 2020
Legal Alert 21-07: HB 1: Combating Public Disorder (Anti-Riot Act) Florida Sheriffs Institute May 2021
2021 End Of Session Wrap-Up Webinar Florida Sheriffs Institute May 2021
Journey to Midnight Florida Sheriffs Institute August 2022
Active Shooter: Recognition and Basic Response Florida Sheriffs Institute January 2023
Law Enforcement Driving Hazards and Awareness Florida Sheriffs Institute January 2023
Risk Management Florida Sheriffs Institute August 2022
Florida Purple Alert Training FDLE July 2022
An Introduction to Hazardous Materials FEMA July 2021
Diversity Awareness Course FEMA June 2021
Public Information Officer Awareness FEMA March 2018
Introduction to Incident Command System FEMA March 2020
TERT Basic Course FEMA June 2021
Basic Incident Command System for Initial Response FEMA March 2020
Leadership and Influence FEMA March 2018
Decision Making and Problem Solving FEMA June 2021
Integrated Public Alert and Warning System (IPAWS) FEMA July 2021
Continuity of Operations (COOP) FEMA March 2018
An Introduction to the National Incident Management System FEMA March 2020
National Response Framework, An Introduction FEMA March 2020
Active Shooter: What You Can Do FEMA March 2018
DHS Radio Interoperability FEMA March 2018
DHS Human Trafficking Awareness FEMA March 2018
Timeline
Telecommunications Training Officer
Citrus County Sheriffs Office
01.2024 - Current
Telecommunications Officer
Citrus County Sheriffs Office
03.2020 - Current
Public Safety Dispatcher
KKP Security Group
03.2017 - 12.2019
Dispatcher/Customer Service Representative
Aquacal Autopilot Inc
03.2016 - 06.2016
Customer Service Associate
Fidelity Information Services (FIS)
08.2013 - 01.2017
Customer Service/Cashier
Animal House
06.2011 - 06.2012
Emergency Medical Dispatcher International Academies Of Emergency Dispatching June 2022
Emergency Police Dispatcher International Academies Of Emergency Dispatching June 2022
Emergency Fire Dispatcher International Academies Of Emergency Dispatching July 2022
911 Public Safety Communicator State of Florida January 2022
Mental Health In The Time Of COVID-19 Florida Sheriffs Institute December 2020
Legal Alert 21-07: HB 1: Combating Public Disorder (Anti-Riot Act) Florida Sheriffs Institute May 2021
2021 End Of Session Wrap-Up Webinar Florida Sheriffs Institute May 2021
Journey to Midnight Florida Sheriffs Institute August 2022
Active Shooter: Recognition and Basic Response Florida Sheriffs Institute January 2023
Law Enforcement Driving Hazards and Awareness Florida Sheriffs Institute January 2023
Risk Management Florida Sheriffs Institute August 2022
Florida Purple Alert Training FDLE July 2022
An Introduction to Hazardous Materials FEMA July 2021
Diversity Awareness Course FEMA June 2021
Public Information Officer Awareness FEMA March 2018
Introduction to Incident Command System FEMA March 2020
TERT Basic Course FEMA June 2021
Basic Incident Command System for Initial Response FEMA March 2020
Leadership and Influence FEMA March 2018
Decision Making and Problem Solving FEMA June 2021
Integrated Public Alert and Warning System (IPAWS) FEMA July 2021
Continuity of Operations (COOP) FEMA March 2018
An Introduction to the National Incident Management System FEMA March 2020
National Response Framework, An Introduction FEMA March 2020
Active Shooter: What You Can Do FEMA March 2018
DHS Radio Interoperability FEMA March 2018
DHS Human Trafficking Awareness FEMA March 2018
High School Diploma -
Northeast High School
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