Thomas Lee
Furniture Row
Ashland
13
years of professional experience
Proactive professional with a strong background in retail management, known for optimizing store operations and improving customer satisfaction. Experienced in training and mentoring teams to achieve sales goals and operational excellence.
Work History
Store Manager
5 Years 1 Month- Led daily operations to enhance customer service and sales performance.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management processes to reduce shrinkage and improve accuracy.
- Developed promotional strategies to increase store visibility and drive foot traffic.
- Implemented training and mentorship strategies to empower staff in their transition to management positions.
- Coordinated staff assignments and schedules to enhance overall customer satisfaction and service excellence.
Owner
4 Years 4 Months- Developed comprehensive business strategies to enhance operational efficiency and profitability.
- Managed client relationships, ensuring high levels of satisfaction and repeat business.
- Oversaw financial planning, budgeting, and forecasting to support sustainable growth.
- Implemented marketing campaigns leveraging social media platforms to increase brand visibility.
- Trained and mentored new staff in best practices and company policies for optimal performance.
- Established partnerships with local businesses to foster community engagement and collaboration.
Manager
4 Years 3 Months- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed team schedules, optimizing staffing levels to meet customer demand.
- Developed training programs for new staff, enhancing service quality and efficiency.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
Education
Associate of Science
Associate of Applied Science - Culinary Arts And Restaurant Management
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Interests
Cooking
DIY and Home Improvement
Outdoor Recreation
Watching Movies and TV Shows
Youth mentor
providing guidance and support to empower the next generation of leaders.
Backpacking and Hiking
Anything to do with my wife and children.
My family is my world.
Timeline
Store Manager
Furniture Row
07.2021 - CurrentRead More
Owner
Seouly Fusion Food Truck LLC
02.2017 - 06.2021Read More
Manager
Kaffe 101
03.2013 - 06.2017Read More
Associate of Science
Read More
Southwester Oregon Community College
Associate of Applied Science from Culinary Arts And Restaurant Management
Read More