Justinn Javan
Tucson,AZ
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
12
12
years of professional experience
Work History
Payment Specialist
Physicians Professional Services
09.2019 - Current
- Working on IDX posting payments from insurance payments
- Checking and making sure that all checks are balanced once posted
- Making sure all lockbox’s are balanced not a penny over, not a penny short
- Posting EFTs in a timely manner
- Processing Virtual Credit cards, Correspondence and checks
- Transferring files to other vendor and became the project specialist for it
- Dealing with other Billing Vendors with money transfers in a weekly manner
- Making sure that all money that belongs to other Billing Vendors is received every Thursday of the week.
Medical Claims Processor
Physicians Professional Services
12.2017 - 09.2019
- Working on ETM supporting docs and processing claims using the system
- Processing TES Edits for patients who have problems with their accounts
- Processing claims for Medicine, Orthopedics, Dermatology, and OBGYN departments
- Processing all edit registration on all departments
- Mailing out all claims such as putting stamps on all claims to be sent out for that day from 11:30am – 12pm
- Payment Posting for all departments
- Processing virtual credit cards before posting them
- Processing a daily report for the Payment Posting Department
- Processing Co-Pays for patients
- Support staff of any Accounts Receivable Representative that has no access to certain hospital which who needed some medical record notes for their claims appeals.
Supervisor
Greek Pita Restaurant
03.2016 - 08.2017
- Managed a shift on the retail store operations to include hiring, marketing, training, cleanliness, and promoting goodwill with customers
- Inventory management to include maintaining stock levels and purchases
- Responsible for running store promotions and customer loyalty program
- Reconcile daily sales to include cash management.
Sales Associate
YRC Freight
07.2015 - 02.2016
- Responsible for maintaining the current clients to include assisting with new services to meet their needs
- Prospecting for new accounts by reaching out through cold calls and responding to online inquiries
- Accomplishment
- Top 2 Sales Agent within the first 3 months in the office.
Customer Service Team Lead
Amazon.Com
03.2013 - 10.2014
- Problem management with online retail customers to include inquiries, refunds and replacements regarding products purchased
- Generate system generated metrics for daily team evaluation
- Identify bottlenecks in the process and make recommendations to increase efficiency
- Handling customers with patience and more professional to make sure we satisfy them.
Supervisor
Subway Restaurant
04.2006 - 07.2010
- Client facing role by processing orders from customers in a fast-paced environment
- Cash management, restocking inventory and maintaining store cleanliness.
Education
Kent Meridian High School
Bachelor of Science - Civil Engineering
Laguna State Polytechnic University
Undergraduate - undefined
St. Vincent De Paul Montessori and Science High School
Associate of Applied Science - Electro Neuro Diagnostics Technology
Boston Childrens Hospital
Boston06.2022
Skills
- Service oriented with the core belief that ‘the customer is always right’
- Ability to work well independently or in a team environment
- Competence to learn new skills, technologies, and terminologies required for the role
- Takes pride in working through challenging situations and projects
- Proficient in
- Microsoft Office applications: Word, Excel and PowerPoint
- Proactive and Self-Motivated
- Document Coding and Classification
- Financial Recordkeeping
- Overdue Balance Detection
- Managing Delinquent Accounts
- Bill Payment and Recordkeeping
References
Robert Samonte
(617) 669 2781
Marine Corp Advisor
Russell Surette
(781) 424 2701
Director of Operations
Norma Garcia
(781) 479 7747
Lead Supervisor
Timeline
Payment Specialist
Physicians Professional Services
09.2019 - Current
Medical Claims Processor
Physicians Professional Services
12.2017 - 09.2019
Supervisor
Greek Pita Restaurant
03.2016 - 08.2017
Sales Associate
YRC Freight
07.2015 - 02.2016
Customer Service Team Lead
Amazon.Com
03.2013 - 10.2014
Supervisor
Subway Restaurant
04.2006 - 07.2010
Kent Meridian High School
Bachelor of Science - Civil Engineering
Laguna State Polytechnic University
Undergraduate - undefined
St. Vincent De Paul Montessori and Science High School
Associate of Applied Science - Electro Neuro Diagnostics Technology
Boston Childrens Hospital