Erick Cruz
Storrs,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Senior Guest Advisor
GameStop
Shelton, CT
10.2018 - 11.2021
- Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
- Communicated special needs and amenity delivery requests from guests to designated departments and personnel.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
- Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
Store Support Associate
Whole Food Market
Milford, CT
10.2020 - 04.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
Store Support Associate
Bed Bath & Beyond
Shelton, CT
04.2017 - 10.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Bachelor of Arts - Economics
University of Connecticut
Storrs, CT05.2022
Skills
- Facility Operations
- Group Supervision
- Customer and Service-Oriented
- Documentation and Recordkeeping
- Friendly, Positive Attitude
- Relationship Building
- Teamwork and Collaboration
- Time Management
- Microsoft Office
- Microsoft Excel
Brazilian Jiu Jitsu
The sport has taught me nothing but obedience, discipline, and how to respond to real-time problems.
Timeline
Store Support Associate
Whole Food Market
10.2020 - 04.2021
Senior Guest Advisor
GameStop
10.2018 - 11.2021
Store Support Associate
Bed Bath & Beyond
04.2017 - 10.2018
Bachelor of Arts - Economics
University of Connecticut
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