Haylei Wilson
Columbus, MS,MS
Summary
Approached each day and unique challenges with enthusiasm, patience and humor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Senior Guest Advisor
GameStop
Greenville, MS
09.2021 - 11.2022
- Responded to inquiries pertaining to event and banquet services and reservations and registration of guests.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
- Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
- Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Communicated special needs and amenity delivery requests from guests to designated departments and personnel.
- Processed adjustment vouchers, pay-outs and corrections and coordinated bank deposits and transactions.
Cashier
Little Caesars
Greenville, MS
05.2021 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Intern
Washington County Convention Center
Greenville, MS
05.2021 - 07.2021
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Collaborated in professional team to solve workflow issues.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Restocked office supplies and retrieved files for staff.
- Answered incoming telephone calls, took down messages and provided information.
- Delivered clerical support by handling range of routine and special requirements.
- Developed business, financial and analytical skills needed for career.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Achieved management recognition by designing and implementing special project during internship.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Upheld office schedule and calendar to coordinate workflow and meetings.
Education
Associate of Arts - Social Sciences
Mississippi Delta Community College
Moorhead, MS05.2023
High School Diploma -
Greenville Christian School
Greenville, MS05.2021
Skills
- Guest Assistance
- Guest Experiences
- Guest Relations
- Safety Policies and Procedures
- Guest Safety
- POS Transactions
- Cash Register Operations
- Merchandising Selection
- Guest Services
- Loss Control
- Guest Satisfaction
- Store Layouts
Timeline
Senior Guest Advisor
GameStop
09.2021 - 11.2022
Cashier
Little Caesars
05.2021 - 08.2021
Intern
Washington County Convention Center
05.2021 - 07.2021
Associate of Arts - Social Sciences
Mississippi Delta Community College
High School Diploma -
Greenville Christian School