ABDUL SAUD KHAN CHOUDHARY
Richmond,TX
Summary
Detail-oriented Management Consultant with 16 years of Professional experience. Expert in HealthCare and Life Sciences industry protocols with proven history of leading teams with excellent guidance and employee leadership. Trained in Business Administration and committed to delivery excellence.
Overview
16
16
years of professional experience
Work History
Global Operations Manager
Pioneer Research Solutions Inc.
Houston, TX
06.2013 - Current
- Suggested functional improvements in services to handle customer complaints, particularly streamlining patient stipend portion with help of Payment Cards.
- Set, enforced, and optimized internal policies to maintain responsiveness to Study Sponsor's demands and Enrollment goals.
- Hired and trained 15 new employees in 2020, we went ahead and excelled during pandemic, doubling the team up due to the demand during the covid era.
- Devised processes to boost long-term business success and increase profit levels as well as create Organic Relations with Clinical Research Organizations and Pharmaceuticals.
- Helped plan two-pronged marketing strategies to cater to theneeds of Sponsor Goals by recruiting patients and providing quality data, as well as the Organization's need by bagging more studies.
- Implemented avisit tracking system and worked with the financial team to create acustomized system for improved tracking and invoicing of visits. Also, gauging the Project Health by allocating resources and employee hours on the project.
- Diminished cost of business operation by 17% while boosting sales by 22%.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Senior Onsite Manager
Tech Mahindra
Chicago, IL
02.2012 - 06.2013
- Established team priorities, maintained schedules and monitored performance while working with the offshore development team in India.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources for the Client at Arthur J Gallagher ( AJG).
- Effectively supervised offshore staff of 3 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives derived from clients onsite and communicated to other team members.
- Reduced workflow inconsistencies by redesigning the requirement documentation.
- Used Healthcare expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Attained improvement in technical project delivery processes by leading offshore software engineering project management process improvement.
Onsite Engineer
Tech Mahindra
Baton Rouge, LA
04.2010 - 01.2012
- Worked as an onsite developer for BCBSLA.
- Enhanced the security features for iLinkblue ( provider suite) website
- Worked as an offshore developer for BCBSLA
- Worked on reports for BI side for delinquency and termination
Junior Software Developer
Tech Mahindra
Hyderabad, TG
07.2006 - 03.2010
- Designed and maintained streamlined, reusable and reliable code for use within distributed cloud environments.
- Participated in cross-functional projects while working in lean development environments.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Translated verbal customer requirements into written use cases and testable development stories.
- Documented technical workflows and knowledge in private wiki for education of newly hired employees.
- Translated design personnel's ideation into concrete development frameworks for use in HR software.
Education
Certificate Course - Digital Transformation in Healthcare
Columbia Business School
New York, NY10.2021
MBA - Entrepreneurship Strategy
Rice University
Houston, TX05.2017
Bachelor Engineering Computer Science - Computer Science And Programming
RGPV
Bhopal India06.2006
Skills
- Problem Anticipation and Resolution
- Training Management
- Sales Promotion
- Employee Motivation
- Financial Statement Review
- Budget Control
- Originality and Creativity
- Decision Making
- Business Leadership
- Finance and Accounting Oversight
- Verbal and Written Communication
- Mathematical Calculation and Reasoning
- Business Forecasting
- Recycling and Conservation
- Advertising Campaign Development
Timeline
Global Operations Manager
Pioneer Research Solutions Inc.
06.2013 - Current
Senior Onsite Manager
Tech Mahindra
02.2012 - 06.2013
Onsite Engineer
Tech Mahindra
04.2010 - 01.2012
Junior Software Developer
Tech Mahindra
07.2006 - 03.2010
Certificate Course - Digital Transformation in Healthcare
Columbia Business School
MBA - Entrepreneurship Strategy
Rice University
Bachelor Engineering Computer Science - Computer Science And Programming
RGPV
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