Phat Vo
San Jose,CA
Summary
An organized and motivated individual with vibrant and responsibility. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Several years of experience leading, organizing and managing large diverse teams in the field industry. Dedicated to representing companies well at all times while driving forward performance. Experience in managing several locations and maximizing each location's potential. Skilled at setting goals and objectives, monitoring and developing budgets and managing product quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Global Operations Manager
HAPPY LEMON USA
Newark, CA
02.2021 - Current
- Oversaw the management and store operation with the franchisees and service provider. Field service window for 11 states nationwide.
- Reviewed financial data to identify opportunities for cost savings and process improvements.
- Managed the development and implementation of new processes, new products, and new promotions related to global operations.
- Training new franchisees on corporate policy and procedure compliance. Supported and worked with the new franchisees to build up new location and install all store equipment.
- Recruited and trained employees/franchisees to enable adherence to common standards and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed customer feedback to identify areas for improvement in operational delivery.
- In charge of customer support on the company's main ordering platform. Analyze customer feedback to identify areas for improvement in operational delivery. Resolving customer issues, system error, and improving customer service.
- Developed strong relationships with key stakeholders within the organization as well as external partners such as suppliers, vendors, customers.
Store Manager
Happy Lemon CA
Cupertino, CA
11.2017 - 02.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained, and supervised new employees/franchisees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
Education
Bachelor of Science - Business Administration And Management
San Jose State University
San Jose, CA06-2021
Bachelor of Science - Business Administration And Management
Evergreen Valley College
San Jose, CA05-2019
High School Diploma -
Gunderson High School
San Jose, CA05-2016
Skills
- Organizational Development
- Standard Operating Procedures
- Store Management Experience
- Business Development
- Time Management
- Leadership
- Communication Skill
- Supervising Experience
- Maintenance Scheduling
- Problem Resolution
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Certification
- ServSafe Certification
- Driver License
Timeline
Global Operations Manager
HAPPY LEMON USA
02.2021 - Current
Store Manager
Happy Lemon CA
11.2017 - 02.2021
- ServSafe Certification
- Driver License
Bachelor of Science - Business Administration And Management
San Jose State University
Bachelor of Science - Business Administration And Management
Evergreen Valley College
High School Diploma -
Gunderson High School
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