Lauren Piccolo
Covington,United States
Summary
Hardworking and excited college student with excellent customer service experience and an aspiration to take a step into their desired career path. Proven fast learner, and adept in Microsoft Office, general accounting, and finance transactions as well as dedicated to identifying and finding solutions to customer needs.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Happy Lemon USA LLC
Issaquah, WA
04.2022 - 01.2025
- Managed and was responsible for a high-performance team
- Admin title
- Created schedule weekly
- Counted and ordered inventory
- Handled payroll
- Trained new employees
- Cash, credit, and debit handling
- Logging, documenting, and reporting data regarding sales, expenses, interviews, etc
- Use of Excel
- Verbal and written customer service
- Communication with higher-ups in order to maintain and increase customer satisfaction as well as obtain information for the whole team
Customer Service/Bakery Sales Associate
Whole Foods Market
Seattle, WA
01.2021 - 04.2022
- Efficiently and effectively worked in both departments
- Accurately processed and handled money in many forms
- Helped customers with questions, requests, and complaints
- Communicated with team through emails and pass-downs
- Completed regulation logs
- Assisted with Assistant Team Lead responsibilities
e-Commerce Clerk/Cashier
Walmart
Covington
08.2019 - 11.2020
- Selected, gathered and dispensed online orders
- Stocked inventory
- Handled returns and exchanges
- Communicated with all other departments to ensure full efficiency
Education
Bachelors - Communications
University of Washington
Seattle09.2019
Associate - Arts
Green River College
Auburn06.2019
Skills
- Fast learner
- Ability to work in a team
- Effective time management
- Microsoft Office
- Ability to multitask
- Computer skills
- Inventory control
- Financial reporting
- Data entry
- Customer service
- Communication skills
- Money processing
- Administrative
- Organization skills
- Detail-oriented
- Phone etiquette
Other qualifications
- Completed courses in Excel
Timeline
Assistant General Manager
Happy Lemon USA LLC
04.2022 - 01.2025
Customer Service/Bakery Sales Associate
Whole Foods Market
01.2021 - 04.2022
e-Commerce Clerk/Cashier
Walmart
08.2019 - 11.2020
Bachelors - Communications
University of Washington
Associate - Arts
Green River College
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