Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Thomas

Westborough,MA

Summary

Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem solving, active listening, and communication. Offers proven skills in strengthening operational procedures and enhancing team productivity. Adaptable in changing environments with strategic decision making skills. Performance oriented and hardworking to create approaches to boost long term business success.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Peg Properties
04.2023 - Current
  • Works closely with the General Manager to support each department such as front desk staff, housekeeping, and maintenance
  • Ensures guest satisfaction and overall efficiency of front office operations
  • Assists guests and helps find solutions for administration and guest problems
  • Reviews and responds to guest feedback online and on hotel website
  • Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan

Bartender

Owen O'leary's
05.2017 - 08.2023
  • Served high customer volumes during special events, nights, and weekends
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
  • Interacted with customers in friendly and efficient way
  • Worked closely with other staff to ensure excellent customer service

Pharmacy Technician

Rite Aid
09.2018 - 12.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Stocked, labeled, and inventoried medication to keep accurate records
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • interacted with customers and resolved issues with insurance coverage

Education

Bachelor of Science - Biology

University of Massachusetts Amherst
Amherst, MA
05.2017

Skills

  • Excellent organization skills with strong attention to detail and follow-up
  • Ability to work in a fast-paced environment and maintain professionalism and confidentiality at all times
  • Proficiency with Microsoft software including Excel and Word
  • Strong customer service skills
  • Ability to multi-task and prioritize work load
  • Excellent Communication skills
  • Fast learner
  • Ability to assist customers in making decisions, answering questions, and resolving problems

Timeline

Assistant General Manager

Peg Properties
04.2023 - Current

Pharmacy Technician

Rite Aid
09.2018 - 12.2019

Bartender

Owen O'leary's
05.2017 - 08.2023

Bachelor of Science - Biology

University of Massachusetts Amherst

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Rebecca Thomas