Brian Mitas
Riverside,CA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 18 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
19
19
years of professional experience
Work History
Tech
PC House Riverside
Riverside, CA
06.2003 - Current
- Perform diagnostics on desktop computers and laptops.
- Repair computers, laptops, and some small business servers.
- Build new custom computers for personal and business use.
- Diagnose, repair. and assemble high end gaming computers.
- Worked with customers to determine their computing needs.
- Answered questions about store policies and addressed customer concerns.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Refurbished used computers and technological equipment, saving companies money.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
Education
High School Diploma -
La Sierra High School
Riverside, CASkills
- Educating customers
- Troubleshooting systems
- System Repair
- Device Installation
- Critical Thinking
- Configuring equipment
- Attention to Detail
- Good Telephone Etiquette
- Problem-Solving
- Customer Transactions
Timeline
Tech
PC House Riverside
06.2003 - Current
High School Diploma -
La Sierra High School