Diana Lewis
Copperas Cove,TX
Summary
Encouraging young individual, with over 7+ years of experience upselling products and creating memorable dining experiences for all guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Looking to apply customer service experience at American Airlines, as a stewardess.
Overview
3
3
years of professional experience
Work History
Manager
Little Woodrow's
04.2023 - 10.2023
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Collaborated with managers to identify and address employee relations issues.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Cocktail Waitress
Little Woodrow's
09.2022 - 12.2023
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Supervised server staff and simultaneously served personal section of tables.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
Head Server
Sari Sari Filipino Restaurant
04.2021 - 06.2022
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained100% accuracy and efficiency when processing sales transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
BBA - Real Estate Finance And Development
The University of Texas At San Antonio
12.2022
Skills
- Korean Language
- Business Operations Knowledge
- Company Standards Enforcement
- Channel Development
- Directing Team Members
- Staff Management & Development
- Policy Development and Enforcement
Timeline
Manager
Little Woodrow's
04.2023 - 10.2023
Lead Cocktail Waitress
Little Woodrow's
09.2022 - 12.2023
Head Server
Sari Sari Filipino Restaurant
04.2021 - 06.2022
BBA - Real Estate Finance And Development
The University of Texas At San Antonio
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