Summary

Overview

Work History

Education

Skills

Timeline

Happy Lago

College Student

Katy,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5

5

years of professional experience

6

6

years of post-secondary education

2

2

Languages

Work History

Assistant Manager

Speed Way Petrol Station

Arusha, Tanzania

01.2017 - 01.2022

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Reviewed sales and gross profit report to assess company efficiency.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Developed strategy to increase sales and drive profits.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Used accounting software to prepare weekly and monthly financial reports.
Investigated daily variances and corrected errors to resolve discrepancies.
Resolved customer complaints and maintained clean and tidy checkout area.
Monitored self-checkout systems and provided help in resolving complex problems.

Education

High School Diploma -

Jaffery Academy

Arusha

08.2015 - 08.2021

Skills

Recruiting and interviewing

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Timeline

Assistant Manager

Speed Way Petrol Station

01.2017 - 01.2022

High School Diploma -

Jaffery Academy

08.2015 - 08.2021