Courtney Waln
Groveland,FL
Summary
Personable and dedicated professional with solid foundation in dental hygiene principles and patient care. Understands the importance of infection control and periodontal therapy, coupled with proficiency in radiography and oral health assessments. Committed to enhancing patient experiences and promoting optimal oral health.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Registered Dental Hygienist
Clermont Dentistry
01.2024 - Current
- Evaluated the overall oral health of patients and examined the oral cavity for signs of periodontal disease or possible cancers
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Answered patient questions and/or concerns and acted accordingly to ensure optimal health and comfort for the patient
- Maintained accurate medical and dental records by documenting important patient data in Open Dental
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Worked collaboratively with dentists, dental assistants and office staff to deliver the best care possible
Office Manager
Citrus Sandblast
11.2022 - 02.2024
- Managed senior-level personnel working in marketing and sales capacities
- Leveraged data and analytics to make informed decisions and drive business improvements
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Transferred and directed phone calls, guests, and mail to correct staff members
- Developed and maintained courteous and effective working relationships
EFDA Dental Assistant/ Receptionist
Titus Dental
07.2019 - 11.2022
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions
- Creating content for social media
- Maintain a professional relationship with a marketing company to make sure needs are met
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins
Finance Assistant
Real Life Christian Church
03.2018 - 07.2019
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Provided exceptional service to customers requiring assistance such as account questions
- Organized budget documentation and tracked expenses to maintain tight business controls
- Organized and reported on financial information to document payment histories and assist with sound financial accounting
- Input financial data and produced reports using Quickbooks
Client Care Coordinator/ Administrative Assistant
Visiting Angels
10.2015 - 10.2017
- Updated policies and procedures, leading continuous improvement of resident assessments and care
- Supported patient care excellence via planning and interpretation of programs
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Verified basic needs are being met, providing navigation assistance for various benefits and available services
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
- Determined need for special assessment activities for complex cases, effectively handling care plans
Education
Associate of Science - Dental Hygiene
Concorde Career Institute
Orlando, FL11-2023
A.A -
LAKE SUMTER STATE COLLEGE
Clermont, FLHIGH SCHOOL DIPLOMA -
SOUTH LAKE HIGH SCHOOL
Groveland, FL2014
Skills
- OSHA compliance
- Oral hygiene instruction
- Dental charting
- Dental office administration
- Scheduling
- Social media knowledge
- Insurance billing
- First Aid/CPR
- Organization and Time Management
- Local anesthesia administration
- Infection control proficiency
- Chairside Assisting
- Dental radiography
- Teamwork and Collaboration
Certification
- Certified Registered Dental Hygienist, 02/24, Present
- First Aid Certification
- EFDA Certification
- Radiation Health & Safety Certification
- CPR Certification
Timeline
Certified Registered Dental Hygienist
Clermont Dentistry
01.2024 - Current
Office Manager
Citrus Sandblast
11.2022 - 02.2024
EFDA Dental Assistant/ Receptionist
Titus Dental
07.2019 - 11.2022
Finance Assistant
Real Life Christian Church
03.2018 - 07.2019
Client Care Coordinator/ Administrative Assistant
Visiting Angels
10.2015 - 10.2017
Associate of Science - Dental Hygiene
Concorde Career Institute
A.A -
LAKE SUMTER STATE COLLEGE
HIGH SCHOOL DIPLOMA -
SOUTH LAKE HIGH SCHOOL
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