Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mounika Lekkala

Austin,TX

Summary

Around 6+ years of experience in the IT industry includes 4+ years as Certified Salesforce developer. Hands on experience in salesforce administration and customization, data validation, sales marketing, customer service and support development team 2x Salesforce certified Administrator and Platform developer 1 Strong knowledge in analyzing organization processes, converting business Workflows into exact salesforce.com Workflows and configuring salesforce.com to meet business requirements. Hands on experience in creating custom objects, custom fields, page layouts, custom tabs. Experience in creating detailed process documentation and deployment process on issues for future follow ups. Experience in creating roles, profiles, email templates, page layouts, Workflows, workflow actions and approval process. Experience in customizing various salesforce.com standard objects like accounts, contacts, opportunities, products and price books, cases, leads, campaigns, forecasting, reports, and dashboards. Hands on experience in role hierarchy, custom profiles and public group creation and user management. Architecting and developing customized solutions within the salesforce platform (Sales cloud, Service Cloud, and related technologies) including, designing, coding and implementing salesforce application Testing the stability and functionality of the application

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salesforce Developer

Wells Fargo
2023.08 - Current
  • Implemented Customization and configure Salesforce CRM according to Wells Fargo's specific business needs
  • Write, test, and deploy Apex code to create custom functionality and automation
  • Created and maintained Visualforce pages for customized user interfaces
  • Developed Lightning components to enhance the user experience and productivity
  • Managed data imports, exports, and data quality within Salesforce
  • Integrated Salesforce with other systems and applications used within Wells Fargo, ensuring data consistency
  • Created and optimized workflow rules, process builder flows, and approval processes to automate business processes
  • Provided technical support to Salesforce users, addressing issues, and assisting with their needs
  • Implemented and maintained security measures to protect sensitive data and ensure compliance with regulatory requirements
  • Documented customizations, configurations, and processes to ensure knowledge sharing and maintain system documentation
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects
  • Administered Salesforce by mapping and loading data into Salesforce, building, and managing dashboards, views, and reports, and designing and developing workflows and assignment rules to automate manual processes, managing Users, profiles, permissions
  • Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
  • Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers
  • Developed Flows, Workflow Rules, Validation Rules, Approval Process, Time-Dependent Workflow Actions, Email Alerts and Field Updates
  • Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking
  • Scheduled Apex Batch jobs for processing large records
  • Experienced in using Data Migration tool called Data Loader
  • Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action
  • Built Lightning Component Tab for Salesforce Navigation and Custom Applications in Lightning Experience
  • Used field level security along with page layouts in Lightning to manage access to certain fields.

Data Engineer

Ascension
2023.03 - 2023.08
  • Created data extraction processes from BigQuery to GCS (Google Cloud Storage) buckets
  • Extracted and staged data efficiently to prepare it for further processing
  • Utilized Google Cloud Dataflow with Java to process and transform large datasets
  • Implemented data cleansing, validation, and enrichment steps as part of the data processing pipeline
  • Designed and developed Airflow workflows to orchestrate data processing tasks
  • Scheduled and monitored data extraction, transformation, and loading (ETL) jobs using Apache Airflow
  • Successfully migrated code and workflows from development to QA (Quality Assurance) and production environments.

Salesforce Developer

Wells Fargo Dealer Services
2022.01 - 2022.08
  • Implemented Customization and configure Salesforce CRM according to Wells Fargo's specific business needs
  • Write, test, and deploy Apex code to create custom functionality and automation
  • Created and maintained Visualforce pages for customized user interfaces
  • Developed Lightning components to enhance the user experience and productivity
  • Managed data imports, exports, and data quality within Salesforce
  • Integrated Salesforce with other systems and applications used within Wells Fargo, ensuring data consistency
  • Created and optimized workflow rules, process builder flows, and approval processes to automate business processes
  • Provided technical support to Salesforce users, addressing issues, and assisting with their needs
  • Implemented and maintained security measures to protect sensitive data and ensure compliance with regulatory requirements
  • Documented customizations, configurations, and processes to ensure knowledge sharing and maintain system documentation
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects
  • Administered Salesforce by mapping and loading data into Salesforce, building, and managing dashboards, views, and reports, and designing and developing workflows and assignment rules to automate manual processes, managing Users, profiles, permissions
  • Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
  • Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers
  • Developed Flows, Workflow Rules, Validation Rules, Approval Process, Time-Dependent Workflow Actions, Email Alerts and Field Updates
  • Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking
  • Scheduled Apex Batch jobs for processing large records
  • Experienced in using Data Migration tool called Data Loader
  • Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action
  • Built Lightning Component Tab for Salesforce Navigation and Custom Applications in Lightning Experience
  • Used field level security along with page layouts in Lightning to manage access to certain fields.

Salesforce Administrator/Developer

RMIT
2020.12 - 2022.01
  • Customized Health Cloud objects, fields, and layouts to align with client-specific requirements, enhancing user adoption and satisfaction
  • Assisted in the implementation and customization of Salesforce Health Cloud for healthcare clients, focusing on optimizing patient management processes
  • Developed Lightning components to improve the user experience and increase the efficiency of healthcare staff
  • Developed, Packaged and Implemented Patient Engagement Center and CRM Patient Marketing applications into Client orgs
  • Involved in Direct discussions with the Business users to gather the requirements and provided input for the design from Technical Standpoint
  • Worked on Service Cloud and Health Cloud
  • Collaborated with the data team to ensure data quality and accuracy, performing regular data cleansing and validation tasks
  • Create and maintain support queues and case escalation rules, add new support products / resolution codes
  • Implemented real-time reports to measure success such as Current and historical case volumes, an overview of currently open items by Queue and Owner, measurement of response and resolution time
  • Worked with Communication Solution such as Knowledge Base, Email Templates and Workflow Alerts and Notifications Implemented Support Follow up process such as Surveys, Employee Satisfaction
  • Maintaining the security and integrity of the salesforce environment, both via secure coding and design principles, along with management of roles and permissions and strong use of secure integrations and information governance
  • Care deeply about the accessibility, usability and the social inclusion of our users and create tactical and long-term strategies for improvements
  • Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
  • Configured Profiles and Administrative permissions to grant/deny users access to platform features
  • Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company
  • Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects
  • Customized Marketing application to create a web to lead forms, Campaign to lead forms, assigning tasks, and managing workflows
  • Involved in preparing Business Requirement Document and Functional Requirement Document
  • Redesign through customization and applications within salesforce.com, including the implementation of Solutions and Leads Training of salesforce.com globally for the Sales and Marketing Teams
  • Environment: Salesforce.com platform, Visual force pages, Data loader, Email services, Window XP, Apex data loader, Workflows and Approvals

Java Developer

Sutisoft Technologies
2016.08 - 2018.12
  • Involved in Analysis, Design, Implementation and Bug Fixing Activities
  • Involved in Functional & Technical Specification documents review
  • Created and configured domains in production, development and testing environments using configuration wizard
  • Involved in creating and configuring the clusters in the production environment and deploying the applications on clusters
  • Deployed and tested the application using Tomcat web server
  • Analysis of the specifications provided by the clients
  • Involved in the Design of the Application
  • Ability to understand Functional Requirements and Design Documents
  • Developed Use Case Diagrams, Class Diagrams, Sequence Diagram, Data Flow Diagram
  • Coordinated with other functional consultants
  • Web related development with JSP, AJAX, HTML, XML, XSLT, and CSS
  • Designed and implemented a generic parser framework using SAX parser to parse XML documents which stores SQL
  • Deployed the application on WebLogic Application Server 9.0
  • Extensively used UNIX /FTP for shell Scripting and pulling the Logs from the Server
  • Provided further Maintenance and support, this involves working with the Client and solving their problems which include major Bug fixing
  • Logic Server 9.0, Oracle 10g, Web services Monitoring, Web Drive, UNIX/LINUX, Web Logic Server, JavaScript, HTML, CSS, XML

Education

Bachelor of Technology - Computer Science

JNTU
Hyderabad
08.2016

Masters of IT - Professional Computing

Swinburne University of Technology

Skills

  • Interpersonal Abilities
  • Technical Documentation
  • Software Customizations
  • Software Development Tools: JIRA, Confluence
  • Apex Development
  • Workflow Management
  • Salesforce Integration

Certification

Salesforce certified platform Developer-1 Salesforce certified Administrator

Timeline

Salesforce Developer

Wells Fargo
2023.08 - Current

Data Engineer

Ascension
2023.03 - 2023.08

Salesforce Developer

Wells Fargo Dealer Services
2022.01 - 2022.08

Salesforce Administrator/Developer

RMIT
2020.12 - 2022.01

Java Developer

Sutisoft Technologies
2016.08 - 2018.12

Bachelor of Technology - Computer Science

JNTU

Masters of IT - Professional Computing

Swinburne University of Technology
Salesforce certified platform Developer-1 Salesforce certified Administrator

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Mounika Lekkala