Kaelyn Pitts
New Braunfels,Tx
Summary
Enthusiastic graduate student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multiculturalism and training in assessment and counseling. Motivated to learn, grow and excel in School Psychology.
Overview
11
11
years of professional experience
Work History
Member
National Association of School Psychologists
10.2020 - Current
Community Service/Membership, •Counselor
Lake Cisco Christian Camp
04.2017 - Current
- Led groups of children safely through variety of camp activities.
- Maintained clean, neat and operational facilities to serve program needs.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Worked with children of varying age, interest, skill and developmental levels.
- Cared for personal and health needs of disabled campers.
- Organized and guided group activities by leading, coaching and participating with campers.
- Supervised groups of children in log cabins for sleepaway camp.
Sales Associate
Joann Fabrics
New Braunfels, Texas
04.2021 - 11.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Front Desk Agent
Sleep Inn & Suites
New Braunfels, Tx
09.2020 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Retail Associate
Greer’s Western Store
Eastland, Tx
03.2020 - 08.2020
- Supported loss prevention goals by monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Greeted customers, helped locate merchandise and suggested suitable options.
Shift Leader
The Hot Spot Tanning Resort
Abilene, TX
05.2017 - 07.2020
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Clyde High School
Bachelor of Arts - Psychology, Spanish
Hardin Simmons University
Abilene, TX05.2020
Specialist Degree - School Psychology
Texas State University
05.2023
Skills
- Issue resolution
- Team supervision
- Client support
- Flexible scheduling
- Effective and adaptive team player
- Cheerful and energetic
- Personal training and development
- Proficient in Microsoft Office
- Organizational strengths
- Courteous demeanor
- Time management
- Quality assurance
Timeline
Sales Associate
Joann Fabrics
04.2021 - 11.2021
Member
National Association of School Psychologists
10.2020 - Current
Front Desk Agent
Sleep Inn & Suites
09.2020 - 04.2021
Retail Associate
Greer’s Western Store
03.2020 - 08.2020
Shift Leader
The Hot Spot Tanning Resort
05.2017 - 07.2020
Community Service/Membership, •Counselor
Lake Cisco Christian Camp
04.2017 - Current
High School Diploma -
Clyde High School
Bachelor of Arts - Psychology, Spanish
Hardin Simmons University
Specialist Degree - School Psychology
Texas State University