Cabral Rice
Conyers,GA
Summary
Professional with strong foundation in customer service and support. Adept at fostering team collaboration and driving results through effective communication and problem-solving. Skilled in managing customer interactions, resolving issues efficiently, and adapting to changing needs. Known for reliability, flexibility, and focus on achieving high standards.
Overview
18
18
years of professional experience
Work History
CSA-Gate Agent
Delta
10.2023 - Current
- Built strong relationships with customers by consistently delivering outstanding service, on-time departures, clear and precise announcements.
- Knowledgeable in SNAPP to load passengers safely onto aircraft adhering to FAA regulations.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Ability use SNAPP and DLTERM to rebook, reissue and fix ticketing issue.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
CSA - Customer Service Agent
Delta
04.2012 - Current
- Responsible but not limited to safely loading and unloading aircrafts using heavy machinery and/or manual force
- Ensuring and assisting that the aircraft is safe for flight
- I.e tactile checks, walk arounds and visual inspections
- Making sure the aircraft goes out in a timely manner and safe, while also adhering to all OSHA and Delta's guidelines
- Manging RTSM plotting flights, deploying agents to the proper gates to assist with heavy flights and ensuring a smooth, seamless flying experience for passenger
- Most importantly making sure every passenger baggage makes it to their destinations
Clamp Truck Operator
Pratt Industries
03.2018 - 05.2021
- Safely use drive and operate clamp truck, forklift and also fill empty propane tanks
- Load heavy paper rolls onto trucks safely and to OSHA guidelines
- Remove paper rolls from conveyor belt using clamp trucks, to safely stack them in specifics bays
Maintenance Technician
Two blocks apartment
02.2011 - 05.2014
- Perform daily task such as clean grounds, apartment tickets and resolve resident issues
- Use different tools and problem solving skills to perform said daily task
- Fix items such as but not limited to lighting, air conditioners, plumbing and drywall
Walgreens shift lead
Walgreens
02.2007 - 05.2011
- Assist customers with any problems, disputes or issues they may have
- Control inventory, organize stock room and manage 5 or more employee
- Count cash daily, handle end of the night deposits
- Stock shelves and run cash register
Education
High school diploma -
Chamblee High School
Chamblee, GA05.2005
Skills
- Communication skills
- Computer literacy
- MATH
- Microsoft office
- HVAC
- Maintenance
- Hand tools
- Painting
- Computer skills
- Patience and tolerance
- Goal oriented
- Strong work ethic
Timeline
CSA-Gate Agent
Delta
10.2023 - Current
Clamp Truck Operator
Pratt Industries
03.2018 - 05.2021
CSA - Customer Service Agent
Delta
04.2012 - Current
Maintenance Technician
Two blocks apartment
02.2011 - 05.2014
Walgreens shift lead
Walgreens
02.2007 - 05.2011
High school diploma -
Chamblee High School
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