CACA WANJALA
Belmont,Massachusetts
Summary
Highly organized and detail oriented Intake Specialist skilled in referral eligibility analysis and records management. Managing duties to facilitate smooth workflow and operational efficiency. Over 10years experience with multiple industries that require a constant communication channel between businesses and clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Intake Specialist
BrightStar Care
01.2024 - 09.2024
- Managed the intake process for over 300 new referrals monthly ensuring that all necessary documentation and information are collected and processed efficiently.
- Verification of patient insurances requiring knowledge of Medicare, Medicaid and Commercial Insurances.
- Patient information management using Electronic Health Record systems.
- Answering new and existing patients concerns regarding their start of home care, or their continuation of home care after leaving hospital.
Dispatch and Logistics Coordinator
Genesis Expedite/Royal Care Transport
01.2013 - 09.2023
- Reaching out to, marketing, and onboarding of new brokers.
- Daily communication with brokers to negotiate rates and maintain relationships.
- Educating drivers on DOT regulations and travel safety standards.
- Tracked orders and notified customers of status or potential delays.
- Provided direct support to drivers during breakdowns.
Lead Residential Instructor
Hope Network West Michigan
03.2012 - 09.2014
- Managed daily operations of the residential facility, maintaining compliance with state regulations and accreditation standards.
- Conducted regular assessments of residents'' progress, adjusting care plans as needed to ensure optimal outcomes.
Education
Bachelor of Arts - Computer Science And Economics (Not-completed)
Amherst College
Amherst, MASkills
- Certified Nurse Aide
- Customer Service and Professionalism
- Intake Assessment
- Data Entry
- Strong communication, leadership and teamwork
- Highly organized and detail-oriented
- Microsoft Office
- Analytical thinking and problem solving
- Computer software and hardware knowledge
Certification
Massachusetts Certified Nurse Aide
Timeline
Home Health Intake Specialist
BrightStar Care
01.2024 - 09.2024
Dispatch and Logistics Coordinator
Genesis Expedite/Royal Care Transport
01.2013 - 09.2023
Lead Residential Instructor
Hope Network West Michigan
03.2012 - 09.2014
Bachelor of Arts - Computer Science And Economics (Not-completed)
Amherst College
Massachusetts Certified Nurse Aide
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