Cache’ Wyatt
Chicago,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Dispatcher
Team Go Dispatching LLC
Chicago, Illinois
06.2022 - 05.2024
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned drivers to appropriate routes based on customer needs.
- Ensured compliance with safety regulations and company policies.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Call Center Representative
United Healthcare Group
Chicago, Illinois
02.2020 - 01.2022
- Developed effective working relationships with team members across multiple departments.
- Maintained detailed records of customer interactions and transactions for future reference.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Call Center Representative
AT&T
Chicago
01.2019 - 01.2020
- Developed effective working relationships with team members across multiple departments.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained accurate records of customer interactions for future reference.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Education
High School Diploma -
Community Youth Development Institution
Chicago, Illinois06-2009
Some College (No Degree) - Medical Assisting
Northwestern College
Bedford Park, ILSkills
- Basic computer skills
- Patience
- Conflict resolution
- Active listening
- Empathy
- Interpersonal skills
- Dispatch Coordination
- Data Entry
- Critical thinker
Certifications
- Pharmacy technician license
Timeline
Dispatcher
Team Go Dispatching LLC
06.2022 - 05.2024
Call Center Representative
United Healthcare Group
02.2020 - 01.2022
Call Center Representative
AT&T
01.2019 - 01.2020
High School Diploma -
Community Youth Development Institution
Some College (No Degree) - Medical Assisting
Northwestern College