PRINCESS SILLA
DISPATCHER
Kent,USA
Summary
Enthusiastic dispatcher with a strong background in customer service and efficient trip management. Adept at handling multi-line phone systems and ensuring timely responses to on-demand ride requests. Proven ability to monitor live trips and enhance customer satisfaction through effective communication.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Dispatcher
MV Transportation
Redmond, USA
05.2013 - 07.2025
- CISCO JABBER/ GOTO FOR 888 PHONE LINE & SHUTTLE PHONE LINE.
- ANSWER CALLERS AND BOOK TRIPS IN TRIP SHOT.
- BOOKING 888 AND EXECUTIVES REQUEST AND GROUPS.
- KNOWLEDGE ON ALL MICROSOFT CAMPUS BUILDINGS AND ROUTES.
- MONITOR LIVE TRIPS BASED ON BOOKING TIMES AND ARRIVAL TIMES.
- BOOK ON-DEMAND RIDE REQUEST.
- REPORT INCIDENT AND OTHER SAFETY PROCEDURE VIOLATIONS WHEN IT OCCURS.
- EMAIL REPORTS.
Driver
MV Transportation
Redmond, USA
05.2013 - 08.2014
- I drive around Microsoft campus picking passengers from building to building. providing excellent service and safe travel experience for clients.
Education
Medical Assisting - SOME COLLEGE
SEATTLE VOCATIONAL
Seattle, WA09.2012
Skills
- Route driving
- TEAMWORK SKILLS
- Microsoft Office
- First aid
- Presentation skills
- Word processing
- Delivery driver experience
- Safe work practices
- GPS navigation
- Hospitality management
- Hospitality
- Administrative experience
- Team management
- Microsoft Word
- Commercial driving
- CUSTOMER SERVICE SKILLS
- Dispatching
- LEADERSHIP EXPERIENCE
- Customer support
- Improving customer support response time
- Record keeping
- POS systems
- Workplace health and safety regulatory compliance
- Van driving
- Computer skills
- ORGANIZATIONAL KNOW-HOW
- Outdoor work
- Manual handling
- Barcode scanning for logistics
- Conflict management
- FAST LEARNER
- Microsoft Excel
- Windows
- Dealership experience
- Teamwork
- Time management
- Multi-line phone systems
- Strategic communications
- FMCSA regulations
- Barcode scanners
- Load & unload
- Computer literacy
- Microsoft Outlook
- Writing skills
- Over the road driving routes
- Customer service
- Heavy lifting
- Phone communication
- Guest relations
- Interpersonal skills
- Basic math
- Moving
- Office experience
- Cash register
- Crisis management
- Microsoft PowerPoint
- Communication skills
- Filing
- Managing teams in a customer support role
- PROBLEM-SOLVING ABILITIES
- Phone Etiquette
- Computer operation
- ACTIVE LISTENER
- Problem-solving
- Front desk
- DOT regulations
- Data Entry
- Transportation safety regulations
- Climbing
- Cash handling
- Organizational skills
- Google Docs
- Productivity software
- Typing
- Logistics
- Employee relations
- Safety regulations
- Mobile devices
- PEOPLE SKILLS
Certification
- First Aid Certification
- Driver's License
- CPR Certification
Languages
Tagalog
English
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Dispatcher
MV Transportation
05.2013 - 07.2025
Driver
MV Transportation
05.2013 - 08.2014
Medical Assisting - SOME COLLEGE
SEATTLE VOCATIONAL