Job Search Status
Open to workDesired start date: Immediately
Brandy Chilton
Akron,OH
Work Preference
Summary
Provided customer support in call center environments for over three years. Assisted customers with inquiries and resolved issues efficiently. Demonstrated strong communication skills and a commitment to service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
Securitas
Akron, OH
10.2025 - Current
- Activated alarm systems to enhance security measures and orchestrated efficient dispatch responses.
- Monitored security systems and responded to alarms and incidents promptly.
- Coordinated communication between security personnel and law enforcement agencies effectively.
- Managed dispatch operations, ensuring timely deployment of security resources.
- Analyzed incident reports to identify trends and enhance response protocols.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
Janitorial Account Manager
Janco service industries
Hudson, OH
04.2024 - 04.2025
- Order supplies
- Do inspections
- Train new hires how to properly clean their locations according to the clients scope
- Cover call offs and clean as needed
- Provide great management skills by making myself available to my cleaners, clients and co workers
- Manage 16 sites
- Supervised daily cleaning operations to ensure adherence to health and safety standards.
- Trained and mentored staff on effective janitorial practices and equipment usage.
Cashier
Home Depot
Akron, OH
12.2023 - 03.2024
- Cash handled
- Provided excellent customer service skills by checking customers out fast and friendly
- Kept clean work areas
- Team player helped out where help was needed
Site Supervisor
Provantage
Akron, OH
11.2020 - 02.2023
- Supervised daily site operations, ensuring compliance with safety regulations and company policies.
- Monitored site activities, providing guidance and support to staff for improved performance and productivity.
- Trained new employees on operational procedures and safety practices, fostering a culture of continuous learning.
- Conducted regular inspections to identify potential hazards and initiate corrective actions promptly.
Environmental Services Supervisor
Akron General Hospital
Akron, OH
02.2017 - 09.2019
- Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational needs while controlling labor costs
- Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
- Implemented new cleaning procedures and standards to improve efficiency and maintain high quality standards
- Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies
- Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times while minimizing waste
- Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times
Education
Upper secondary education - undefined
Associate of Applied - Science, Medical assistant
Brown Mackie college
Akron, OH06.2011
Skills
Retail sales
Microsoft Excel
Warehouse experience
Mobile devices
Driving
Security system monitoring (security system operation)
Fire dispatch procedures
Custodial experience
Route driving
Real-time security monitoring
Package delivery
Microsoft Outlook
Inventory management
English
Customer service
Supervising experience
Cash handling
Communication skills
Alarm systems
Processing cash transactions
Management
Analysis skills
Incident response monitoring
Leadership
Staff training
Delivery driver experience
POS
Time management
Cleaning
Dispatching
Team management
Microsoft Office
Account manager Experienced
Customer service Expert
Emergency dispatch systems (law enforcement)
Computer skills
Delivery vans
Customer service management
Produce
Microsoft Word
Organizational skills
Store management
Basic math
Central station monitoring systems
Security alarm response
Certification
Driver's License
Languages
Bilingual
Timeline
Dispatcher/Customer Service
Securitas
10.2025 - Current
Janitorial Account Manager
Janco service industries
04.2024 - 04.2025
Cashier
Home Depot
12.2023 - 03.2024
Site Supervisor
Provantage
11.2020 - 02.2023
Environmental Services Supervisor
Akron General Hospital
02.2017 - 09.2019
Upper secondary education - undefined
Associate of Applied - Science, Medical assistant
Brown Mackie college