Precious thinoi
Anchorage,AK
Summary
Detail-oriented administrative professional with a strong background in customer service and dispatching. Strong ability to manage multiple tasks in fast-paced environments while maintaining accuracy and efficiency. Committed to great customer service through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Dispatcher/Customer Service
EasyPark
Anchorage, AK
09.2025 - Current
- I started as a Dispatcher which consisted of sending our mobile security , maintenance, and mobile Parking Service Enforcement teams to help assist customers, fix parking meters and gates while monitoring over 100 security cameras. During my time in dispatch I completed administrative work during the downtime and assisted team members during busy periods. I began training and learning multiple systems to work both in dispatch and in customer service.
- In both Customer Service and Dispatch , I was answering phones whilst working. Customer Service is customer facing and I had to help multiple customers in person and over the phone while Dispatch was over the phone.
- Facilitated effective customer service interactions by addressing inquiries and de-escalating issues, ensuring customer satisfaction amidst challenging circumstances.
- Provided customer service by addressing inquiries and resolving issues effectively. at EasyPark entailed filing and processing parking citation appeals , inputting payments for parking citations, and process permits for 4 garages, 8 zones, and 11 parking lots.
- Verified license plates and addresses to accurately link citations to correct owners, correcting any potential errors in documentation while ensuring compliance with Alaska DMV regulations.
Front Desk Receptionist
SOURDOUGH EXPRESS
Anchorage, AK
08.2024 - 09.2025
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Answered phone calls promptly, addressing inquiries and directing calls as needed.
- Maintained cleanliness and organization of the front desk area for a welcoming environment.
- Facilitated customer interactions for in-person services, ensuring drivers and clients received accurate freight quotes and timely support.
- Verified accuracy of BOLs and manifests while preparing essential paperwork for overnight drivers.
Payroll Administrator
Opti Staffing Group Anchorage
Anchorage, AK
01.2024 - 08.2024
- Process payroll for employees using advanced payroll software and systems.
- Maintain accurate employee records and resolve discrepancies in payroll data.
- Prepare and distribute paychecks and direct deposit notifications to employees.
- Reviewed and processed onboarding documents, verifying candidates' eligibility through E-Verify.
Cashier/Customer Service
Bailey's Furniture
Anchorage, AK
03.2023 - 09.2023
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product selections and inquiries in-store.
- Processed payments from customers in person and over the phone. Processed customer payments through financing options.
- Maintained accurate cash drawer and balanced transactions daily.
Retail Sales Associate
PacSun
, ALASKA
11.2022 - 04.2023
- Assisted customers with product selections and provided exceptional service.
- Operated point-of-sale systems for transactions and returns efficiently.
- Maintained store cleanliness and organized merchandise displays effectively.
- Conducted inventory checks for clothing and tagged items with sensors for security and tracking.
Sales Associate
Foot Locker
, ALASKA
09.2022 - 10.2022
- Assisted customers in selecting footwear and athletic apparel.
- Guided customers in selecting shoes to match their preferences and needs.
- Processed sales transactions accurately and efficiently.
- Maintained product displays to enhance store presentation.
Front Desk Receptionist
Allure Day Spa and Hair Design
, ALASKA
07.2022 - 10.2022
- Managed front desk operations, ensuring a welcoming environment for all customers.
- Managed front desk operations, including handling phone calls and booking appointments for clients. Assisted clients with room access and amenities, facilitated check-out, and maintained cleanliness of reception area.
- Answered incoming phone calls, directing inquiries to the appropriate staff for efficient response.
- Scheduled appointments and organized daily office activities efficiently.
Barista/Cashier
Fruitland Fresh
, ALASKA
04.2021 - 07.2022
- Prepared smoothies with fresh ingredients to enhance customer satisfaction , Restocked shelves efficiently to ensure product availability. Created custom boba drinks for customer orders, tailoring flavors to individual preferences , Performed janitorial services to maintain cleanliness.
- Engaged with customers to provide outstanding service and recommendations.
- Prepared smoothies with fresh ingredients to enhance customer satisfaction
- Created custom boba drinks for customer orders, tailoring flavors to individual preferences
Tagger
Once In A Blue Moose warehouse
, ALASKA
04.2022 - 06.2022
- Labeled products accurately for inventory management and tracking.
- Tagged merchandise for inventory management, ensuring organized and accessible stock.
- Organized warehouse space to enhance efficiency and accessibility of items.
- Collaborated with team members to complete tagging projects on schedule.
Education
High school diploma -
Service High School
ALASKA05-2023
Skills
- Dispatching
- Customer service
- Phone communication
- Greeting customers
- Client invoicing
- Phone answering
- Data accuracy checks
- POS handling
- Sales
- Accounts receivable
- Payroll
- Workday
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Docs
- Adobe Acrobat
- Technical Proficiency
- Technical skills
- Organizational skills
- Detail orientation
- Time management
- Multitasking
- Appointment scheduling
- Cash handling
- Supervising experience
- Assistant Manager Experience
- Leadership
- Teamwork
- Team building
- Sales support
- Sales
- Retail Sales
- Merchandising
- Beverage service
- Serving
- Cash register
- Front Desk
- Childcare experience
- Warehouse experience
- Sanitation practices
- Office management
- Office experience
- Records management
- Productivity software
- Basic math
- Typing
- Written correspondence
- Proofreading
- English
- Communication skills
- Computer operation
- Outbound calling
- Distribution center
- Customer service
- Team building
- Sanitation practices
- Adobe Acrobat
- Google Docs
- Food Service
- Administrative skills
- Communication skills
- English
- Computer operation
- Guest services
Timeline
Dispatcher/Customer Service
EasyPark
09.2025 - Current
Front Desk Receptionist
SOURDOUGH EXPRESS
08.2024 - 09.2025
Payroll Administrator
Opti Staffing Group Anchorage
01.2024 - 08.2024
Cashier/Customer Service
Bailey's Furniture
03.2023 - 09.2023
Retail Sales Associate
PacSun
11.2022 - 04.2023
Sales Associate
Foot Locker
09.2022 - 10.2022
Front Desk Receptionist
Allure Day Spa and Hair Design
07.2022 - 10.2022
Tagger
Once In A Blue Moose warehouse
04.2022 - 06.2022
Barista/Cashier
Fruitland Fresh
04.2021 - 07.2022
High school diploma -
Service High School