Tiara Rivera
Jersey City,NJ
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
MPC
Hasbrouck Heights, NJ
07.2025 - Current
- Create daily manifests for paratransit drivers based on customer demands and labor agreement.
- Assist reservationist with placing trips on driver manifests and negotiating appropriate trip times for customer at point of call.
- Ensures all operator runs are fully compliant with meal, rest break and hours of service restrictions.
Bus Operator/Dispatcher
NJ Transit
North Bergen, NJ
02.2016 - 07.2025
- Conduct routine pre-trip and post trip inspections to ensure safe vehicle operation.
- Provide safe, courteous, and comfortable transportation for guests to and from pre-determined destination.
- Responsible for collecting cash fares and tickets.
- Assist in the boarding of passengers using wheelchairs or other mobility aids and properly secure wheelchairs and scooters.
- Notify dispatch of deviations, overload, accidents, passenger incidents, medical/behavioral problems, or bus mechanical/electrical trouble.
- Complete and submit written reports concerning passengers and all accidents.
- Access Link
Road Supervisor
NJ Transit
NJ
06.2018 - 11.2018
- Monitoring and coaching operator performance and behavior.
- Investigating accidents, incidents, disputes and disturbances assigned, in accordance with policy, and in conjunction with involved authorities.
- Writes reports regarding service disruptions, security incidents and operator performance/behavior in accordance with policies and procedures. May assist operators in filing reports.
- Assists in the processing and follow up of customer service complaints and requests.
- Recommends training or retraining, as appropriate to ensure compliance with safety policies.
Coach USA/One Bus
08.2015 - 02.2016
- Conduct routine pre-trip and post-trip inspections to ensure safe vehicle operation.
- Provide safe, courteous, and comfortable transportation for guests to and from pre-determined destination.
- Interact and respond to passenger requests situations in a friendly, professional and courteous manner.
- Strive for punctuality of scheduled times.
- Responsible for collecting cash fares and tickets.
Hospital Attendant
Meadowview Psychiatric Hospital
Secaucus, NJ
06.2015 - 02.2016
- Transport patients to treatment units or assist them in walking as necessary.
- Observe patients and report all unusual conditions to the nurse in charge.
- Change bed linens and maintain general cleanliness and order in the rooms
- Serve food trays and feed patients requiring help, measure and record food intake and output
Casual Mail Handler
United States Postal Service
Secaucus, NJ
11.2013 - 01.2014
- Sorted incoming and outgoing packages by zip code to be delivered to customers
- Worked in a fast paced environment to ensure that all mail is distributed
- Lift packages between 20-50 lbs or more
Customer Service Associate
Walmart
North Bergen, NJ
09.2011 - 12.2013
- Recommend, select and help locate and obtain out-of-stock product based on customer requests
- Investigate and resolve customer inquiries and complaints in a timely and empathetic manner
- Processed returns and exchanges
Weekend Team Associate
Lowes
Bayonne, NJ
03.2011 - 09.2011
- Greeted customers entering the store to ascertain what each customer wanted or need
- Described product to customers and accurately explained details and care of merchandise
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Maintained cleanliness and presentation of stock room and production floor
Overnight Associate
Kmart
Jersey City, NJ
02.2010 - 11.2010
- Receiving incoming freight for store
- Stocking shelves in a timely manner for staff and customers in the morning
- Cleaned and did planograms for different products coming and going out of the store
Customer Service Representative
Altman Group
Lyndhurst, NJ
02.2009 - 07.2009
- Outbound calls to customers who were shareholders of a certain stock.
- Offered shareholders the convenience of voting their proxy by phone
- Reviewing what changes are being made and if they agree to have it changed or not.
- Provided an elevated customer experience to generate a loyal clientele
- Called an average of 100 or more shareholders per day to offer them the convenience of voting by phone.
Education
Medical Assistant - undefined
Eastwick College
Hackensack, NJ08.2014
High School Diploma - undefined
Dickinson High School
Jersey City, NJ06.2007
Skills
- Typing
- Phone communication
- Lytx
- Occupational safety regulation compliance
- Route optimization
- Computer skills
- Resource allocation
- 24/7 scheduling
- Customer support
- Incident report management
- Incident response coordination
- Microsoft Outlook
- Dispatching
- Fleet GPS tracking
- Single-shift scheduling
- Driver behavior monitoring
- Call center
- Filing
- Microsoft Word
- Fleet management - Largest fleet managed (More than 30 vehicles)
- Cross-location scheduling
- Driver log management
- Real-time vehicle tracking
- Dispatch software communication
- Productivity software
- Fuel record maintenance
- Fleet safety management
- Office experience
- Professional email communication
- Radio communication systems
- Safety regulations
- Microsoft Office
- Dispatch record maintenance
- Fleet performance monitoring
- CDL-B
- Face-to-face communication
- Multi-line phone systems
- Real-time scheduling adjustments
- Tracking and tracing
- Active listening
- Decision-making
- Attention to detail
- Time management
Certification
- Air Brake Endorsement
- Driver's License
- Passenger Endorsement
- Class B CDL
Timeline
Dispatcher/Customer Service
MPC
07.2025 - Current
Road Supervisor
NJ Transit
06.2018 - 11.2018
Bus Operator/Dispatcher
NJ Transit
02.2016 - 07.2025
Coach USA/One Bus
08.2015 - 02.2016
Hospital Attendant
Meadowview Psychiatric Hospital
06.2015 - 02.2016
Casual Mail Handler
United States Postal Service
11.2013 - 01.2014
Customer Service Associate
Walmart
09.2011 - 12.2013
Weekend Team Associate
Lowes
03.2011 - 09.2011
Overnight Associate
Kmart
02.2010 - 11.2010
Customer Service Representative
Altman Group
02.2009 - 07.2009
Medical Assistant - undefined
Eastwick College
High School Diploma - undefined
Dickinson High School