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Taylor Murphy
Nashua
Summary
Dedicated and proactive professional with a strong work ethic, eager to tackle new challenges and advance within the organization. Known for reliability, exceptional time management skills, effective communication, and consistent task delivery across various roles. Authorized to work in the US.
Overview
2027
2027
years of professional experience
2016
2016
years of post-secondary education
Work History
Dispatcher/Customer Service
Eversource Energy
03.2023 - Current
- Provide exceptional customer service while managing dispatching for gas emergencies and account assistance.
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Implement electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
- Update customer records with accurate billing information, preventing future disputes and delays in payment processing.
- My exceptional performance targets through diligent work ethic and focus on results-driven tasks.
Annuity Agent
DXC Technology
- Collaborated with Metlife through DXC Technology to address client inquiries regarding annuities, including 403b, IRA, and ROTH IRA.
- Utilized internal systems to provide service to callers.
- Processed policy updates accurately and efficiently, safeguarding policyholder''s interests at all times.
Customer Service Representative
Maryland Division of Unemployment
- Utilized various software applications, including Excel and company-specific tools, for claim filing and meeting participation.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Filed applications
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
Customer Service Associate
Lowes
- Facilitated customer returns, exchanges, credit card applications, and resolution of concerns at the customer service desk.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Diploma -
Flagstaff High School
Flagstaff, AZSkills
- Computer operation
- Computer skills
- Sales
- Adobe Creative Suite
- Customer service
- Microsoft Excel
- Office experience
- Dispatching
- Data entry
- Decision-making
- Stress tolerance
- Time management
- Dispatching procedures
- Customer relations
- Schedule management
- Customer relationship management
- Maintaining call metrics
- Conflict resolution
- Verbal and written communication
- Emergency protocols
- Call handling
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$29/hr - $1000/hrTimeline
Dispatcher/Customer Service
Eversource Energy
03.2023 - Current
Annuity Agent
DXC Technology
Customer Service Representative
Maryland Division of Unemployment
Customer Service Associate
Lowes
Diploma -
Flagstaff High School