Klaryssbeth Garcia
Aurora,CO
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Dispatcher/Customer Service
Johnson Controls
06.2022 - Current
- Currently work in special operations dispatch , monitoring customers systems via cameras , i make sure I see nothing suspicious on my end and if I do I go ahead and dispatch PD or the fire department depending on what alarm is going off
- I’m also trained in inbound assisting them with any issue they have .
- Monitored and tracked dispatch communication systems.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Developed and implemented customer service policies and procedures.
Customer Service Representative
Auto Glass Express
07.2021 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Crew Member
Cane's
09.2020 - 07.2021
- I serve customers as they come through the front counter or drive thru over headset
- I do customer service and handle the cash register, and I’m fully cross trained at my job .
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
Mart Associate
Wal, Walmart
12.2019 - 05.2020
- I was in charge of keeping my station clean and aisle at all times , as well as assisted customers when needed , and would work the cash register at times .
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Used in-store system to locate inventory and place special orders for customers.
Assistant manager
Auto Glass Colorado
07.2021 - 05.2022
- Answering customers phone calls and placing there orders, as well as text messages from customers that want there orders delivered, and handling cash and assisting the customers that pick up their glass .
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Hostess/Server/Cashier/Busser/ barista
LE PEEP
03.2018 - 12.2019
- I would greet and seat the customers as they walked in , as well as clean and buss tables for a short time , and I was a barista when needed .
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High school diploma -
Hope Online Learning Academy High School
Englewood, CO12.2019
Skills
- Food Production
- Kitchen Experience
- Busser
- Food Preparation
- Cleaning Experience
- Cash Handling
- Cooking
- Food Service
- Food Safety
- Food Handling
- Meal Preparation
- Host/Hostess
- Retail Sales
- Coffee experience
- Restaurant experience
- Serving
- Guest services
- Microsoft Office
- Spanish
- Bilingual
- Search engines
- Windows
- Google Docs
- Microsoft Word
- English
- Computer Skills
- Assistant manager experience (Less than 1 year)
- Leadership
- Communication skills
- Customer service
- Employee Performance Evaluations
- Product and Service Knowledge
- Orientation and Training
- Team Motivation
- Performance Reviewing
- Strategic Planning
- Cost Control
- Google Drive
- Retail Operations
- Customer Relations
- CSS
- Money Handling
- Employee Performance Evaluation
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher/Customer Service
Johnson Controls
06.2022 - Current
Assistant manager
Auto Glass Colorado
07.2021 - 05.2022
Customer Service Representative
Auto Glass Express
07.2021 - 05.2022
Crew Member
Cane's
09.2020 - 07.2021
Mart Associate
Wal, Walmart
12.2019 - 05.2020
Hostess/Server/Cashier/Busser/ barista
LE PEEP
03.2018 - 12.2019
High school diploma -
Hope Online Learning Academy High School
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