Cheryl Danner
Blue Springs,MS
Summary
Motivated customer care representative of 25 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Customer Care Representative
JOHNSON CONTROLS INC, Johnson Controls
Kansas City, MO
09.1997 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
Education
High School Diploma -
Truman High School
Independence, MO05.1987
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Call Documentation
- Understanding Customer Needs
- Inbound and Outbound Calling
- Special Assignments
- Corporate Standards
- Compliance Requirements
- First-Tier Technical Support
- Excellent Attention to Detail
- Scripted Responses
- Data Integrity
- Call Volume and Quality Metrics
- Policy and Procedure Adherence
- Documentation
Timeline
Customer Care Representative
JOHNSON CONTROLS INC, Johnson Controls
09.1997 - Current
High School Diploma -
Truman High School
Similar Profiles
Brian SullivanBrian Sullivan
Installation Technician at JOHNSON CONTROLS INC, Johnson ControlsInstallation Technician at JOHNSON CONTROLS INC, Johnson Controls
Jonathan PowersJonathan Powers
System Controls Technician at JOHNSON CONTROLS INC, Johnson ControlsSystem Controls Technician at JOHNSON CONTROLS INC, Johnson Controls
Donald JaworskiDonald Jaworski
Fire Sprinkler Service Manager at JOHNSON CONTROLS INC, Johnson ControlsFire Sprinkler Service Manager at JOHNSON CONTROLS INC, Johnson Controls