Caci BeVelle

VP of Operations/Manager, Electronic Banking Services

First Bank Texas

06.2002 - 06.2023

Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
Optimized supply chain management for improved product availability and reduced lead times.
Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Assisted in recruiting, hiring and training of team members.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Managed and motivated employees to be productive and engaged in work.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.