Cadaeja Nelson
Birmingham,AL
Summary
Customer-focused and results-driven Customer Care Analyst with a proven background in technical support, healthcare customer service, and regulatory compliance. Adept at resolving customer issues efficiently while ensuring high satisfaction and operational excellence. Skilled in troubleshooting, communication, and cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Customer Experience Agent
VXI Global Solution
06.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
Healthcare Customer Service Representative
Teleperformance
04.2023 - 05.2024
• Ensured healthcare service compliance with HIPAA and other regulations.
• Resolved customer issues related to billing, insurance, and services.
• Maintained accurate documentation of patient interactions and educated clients on healthcare options.
ODP Associate
Walmart
03.2020 - 04.2023
• Managed customer orders, returns, and shipping according to policy.
• Ensured accurate order fulfillment and improved customer satisfaction through upselling opportunities.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
High School Diploma -
Wenonah High School
Birmingham, AL06.2022
Skills
- HIPAA Compliance
- Customer Service
- Team Collaboration
- Time Management
- Analytics
- Technical operations management
Timeline
Customer Experience Agent
VXI Global Solution
06.2024 - Current
Healthcare Customer Service Representative
Teleperformance
04.2023 - 05.2024
ODP Associate
Walmart
03.2020 - 04.2023
High School Diploma -
Wenonah High School