CLARANISHA SHELTON
Houston
Summary
Customer Experience Agent with a proven track record in high productivity and efficient task execution. Expertise in communication, problem-solving, and customer relationship management, leading to successful interactions. Strong active listening skills and adaptability contribute to consistently positive customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Experience Agent
ALORICA
Houston
04.2025 - 10.2025
- Maintained accurate records of customer interactions utilizing CRM software.
- Managed customer inquiries and resolved issues efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
Security Officer
ANDY FRAIN SECURITY SERVICES
Houston
02.2023 - 03.2025
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Prepared detailed reports on incidents and observations for management review.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Reception Tech
CSL PLASMA
Houston
04.2022 - 01.2023
- Greet and screen donors which include assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
- Performs finger stick to obtain a sample to measure donor's hematocrit and total protein levels.
- Input all information into the system.
- Keep areas sanitary.
- Answer the phone.
- Register donors into the system.
- Responded to phone inquiries to provide assistance and information.
Housekeeper
CROTHALL
Houston
12.2019 - 05.2020
- Ensured general cleanliness of assigned section to maintain high standards.
- Provided tidy and sanitary amenities for guest comfort.
- Cleaned floors, made beds, and dusted surfaces throughout assigned area.
Call Center Agent
CONDUENT
Houston
09.2018 - 05.2019
- Handled inbound calls to assist members with inquiries regarding policies.
- Provided information about policies to ensure member understanding and satisfaction.
- Conducted financial transactions accurately and efficiently for member accounts.
- Managed and updated database to reflect current status of each member.
Food Server
DENNY'S
Houston
08.2017 - 12.2017
- Delivered exceptional customer service to enhance dining experience.
- Greeted customers upon seating to create a welcoming atmosphere.
- Presented menus and efficiently took food and drink orders.
- Processed payments promptly to ensure smooth transactions.
Call Center Agent
IQOR
Houston
05.2017 - 08.2017
- Responded courteously to inbound calls, ensuring positive customer interactions.
- Delivered personalized customer service by addressing individual customer needs.
- Collected and analyzed customer feedback to enhance service delivery.
- Managed and updated customer databases to reflect current status of each account.
Sales Person
SWAG
Houston
09.2015 - 07.2016
- Welcomed customers upon arrival, guiding them to clothing locations.
- Assisted customers in product selection by directing them to desired aisles.
- Accurately processed cash and credit card payments to ensure efficient transactions.
- Packed customer purchases according to specified instructions for accurate fulfillment.
- Maintained store organization through effective display arrangement and inventory management.
Food Server
LUBYS
Pearland
03.2015 - 06.2015
- Executed food preparation activities adhering to established recipes and restaurant regulations.
- Entered customer orders into ordering system while providing accurate pricing information.
- Processed payments for food items sold and managed food packaging responsibilities.
Education
High School Diploma -
Worthing HS
05-2016
Medical Billing and Coding -
Miller-Motte College
03-2027
Skills
- Data entry systems and peripherals
- HIPAA compliance
- Communication skills
- Customer service and support
- Email applications
- Web browsers
- Personal computing
- Word processing software
- Troubleshooting skills
- Problem resolution
Summary Of Qualifications
- Cashiers 9+ years
- Customer Service Representatives 10+ years
- Retail Salespersons 10+ years
- Medical Reception Technician 4+ years
Language Skills
English
Full Professional
Timeline
Customer Experience Agent
ALORICA
04.2025 - 10.2025
Security Officer
ANDY FRAIN SECURITY SERVICES
02.2023 - 03.2025
Reception Tech
CSL PLASMA
04.2022 - 01.2023
Housekeeper
CROTHALL
12.2019 - 05.2020
Call Center Agent
CONDUENT
09.2018 - 05.2019
Food Server
DENNY'S
08.2017 - 12.2017
Call Center Agent
IQOR
05.2017 - 08.2017
Sales Person
SWAG
09.2015 - 07.2016
Food Server
LUBYS
03.2015 - 06.2015
High School Diploma -
Worthing HS
Medical Billing and Coding -
Miller-Motte College