Cade Campenella
Berlin
Summary
Dynamic Customer Service Supervisor at Wawa Food Markets with expertise in escalation management and complaint resolution. Proven track record in enhancing customer satisfaction through effective training development and team leadership. Successfully implemented strategies that improved customer retention and fostered a culture of excellence in service delivery.
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Wawa Food Markets
04.2023 - Current
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Researched and corrected customer concerns to promote company loyalty.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created, prepared, and delivered reports to various departments.
- Created customer support strategies to increase customer retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
Eastern Regional High School
Voorheese NJSkills
- Escalation management
- Complaint resolution
- New hire training
- Expertise in sales
- Team leadership
- Sales proficiency
- Training development
- Task delegation
- Team management
Certification
- ServSafe Certified
Timeline
Customer Service Supervisor
Wawa Food Markets
04.2023 - Current
High School Diploma -
Eastern Regional High School