Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cade Perfili

Louisville,KY

Summary

Diverse background in customer service and field systems support provides both soft and technical skills. Committed to understanding and resolving problems while working to prevent them from continuing.

Overview

4
4
years of professional experience

Work History

Field Systems Support Analyst

Panera
St Louis, MO
04.2022 - Current
  • Delivered end user technical support, effectively reducing repeat calls to helpdesk.
  • Provided remote Tier 1 IT support for hardware and software to company personnel.
  • Increased overall company performance through improved IT uptime and cost reductions.
  • Last 30 average QA of 100.15%
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Corresponded with vendors, technicians and franchise partners with effective communication on technical issues to reduce and prevent and reduce downtime of essential
  • Provided technical support on security related software such as iBoss.

Customer Service Representative

LogicMark
Louisville, KY
02.2020 - 11.2022
  • Executed critical thinking and technical skills to trouble shoot medical alert devices.
  • Took over 18,000 customer and client calls, with extremely high satisfaction rate.
  • Maintained good to excellent manager reviews with internal QA system.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Assisted in creating procedure for mass warranty replacement of medical alert devices.

Veterans Administration Provider Education

LogicMark
Louisville, KY
11.2021 - 04.2022
  • Educated Veteran Administration health care providers on medical alert technology.
  • Held over 20 live and recorded in-service trainings how devices are best used by patients.
  • Assisted in the creation of warranty policy for legacy devices.
  • Created excel documents to track over 3,000 customer devices that needed to be replaced.
  • Supported customer service and sales by helping to answer technical questions.

Education

High School Diploma -

Paducah Tilghman High School
Paducah, KY
05.2014

Some College (No Degree) - Front End Development Certificate of Completion

Code Louisville
Louisville

Some College (No Degree) - Computer Technician : Information Technology

West Kentucky Community And Technical College
Paducah, KY

Skills

  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Interpersonal Skills
  • Technical Troubleshooting
  • Software Installation
  • Application support
  • User Training
  • Active Listening

Timeline

Field Systems Support Analyst

Panera
04.2022 - Current

Veterans Administration Provider Education

LogicMark
11.2021 - 04.2022

Customer Service Representative

LogicMark
02.2020 - 11.2022

High School Diploma -

Paducah Tilghman High School

Some College (No Degree) - Front End Development Certificate of Completion

Code Louisville

Some College (No Degree) - Computer Technician : Information Technology

West Kentucky Community And Technical College
Cade Perfili