Taylor Menke
Santa Fe,NM
Summary
Detail-oriented and tech-savvy individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. #1 in Customer Satisfaction and Productivity at Panera LLC in 2023.
Overview
9
9
years of professional experience
Work History
Field Systems Support Analyst
Panera LLC
06.2021 - Current
- Remotely troubleshooted hardware/software with cafe associates and field technicians.
- Maintained and updated Knowledge Base to keep employees up to speed.
- Responded to customer inquiries and provided technical assistance over the phone.
- Generated reports to track performance and analyze trends.
- Hands-on experience with remote access tools, Cisco network monitoring, systems administration, hardware and software troubleshooting, and vendor/field technician support.
- #1 in Customer Satisfaction and Productivity among Level 1 analysts in 2023.
Regulatory Communications Coordinator
Panera LLC
01.2021 - 06.2021
- Acted as liaison between cafes and local health departments in adherence to city and state-level COVID-19 regulations as part of the Crisis Team.
- Organized and archived this information for future use.
- Wrote meeting minutes for Supply Chain calls.
Supply Chain Coordinator
TeeTurtle LLC
07.2019 - 07.2020
- Scheduled production plans according to customer needs and supply availability.
- Oversaw shipments to major retailers worth $1 million.
- Completed frequent inventory counts and resolved discrepancies.
- Created and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Improved, standardized and documented planning and scheduling processes.
- Managed Amazon Vendor Central and Seller CEntral accounts including inventory, shipments, product detail pages, and identifying and reporting copyright infringement.
- Managed product inventory and product detail pages for TeeTurtle and UnstableUnicorns.com.
- Developed leads and relationships with over 200 wholesale customers for TeeTurtle and Unstable Unicorn brand products.
Customer Service Representative
TeeTurtle LLC
10.2017 - 07.2019
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted in community management for lucrative Unstable Games Kickstarter campaigns.
AmeriCorps State - Education Program Coordinator
International Institute
05.2016 - 06.2017
- Planned the Path to Citizenship Event in 2016, serving 200 immigrants and refugees with materials and live translations in their own native language.
- Developed the Telephone Conversation Partners Program for advanced ESOL / Citizenship students.
- Coordinated standardized testing, tracked student progress, and led English and Citizenship classroom sessions when needed.
- Mentored and tutored adult ESOL students into successfully passing USCIS Naturalization Exam.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Recruited and trained volunteers for ESOL and Citizenship classes.
Education
Bachelor of Arts - Management
Webster University
St Louis05-2016
Skills
- System Administration
- Active Directory
- Software and Hardware Installation and Maintenance
- IT service management
- Troubleshooting Diagnostics
- Network Administration
- Business Intelligence
Timeline
Field Systems Support Analyst
Panera LLC
06.2021 - Current
Regulatory Communications Coordinator
Panera LLC
01.2021 - 06.2021
Supply Chain Coordinator
TeeTurtle LLC
07.2019 - 07.2020
Customer Service Representative
TeeTurtle LLC
10.2017 - 07.2019
AmeriCorps State - Education Program Coordinator
International Institute
05.2016 - 06.2017
Bachelor of Arts - Management
Webster University
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