CADE YOUNG
West Jordan,UT
Summary
Experienced with customer service coaching, focusing on training and development to elevate service standards. Utilizes effective communication and motivational techniques to engage team members. Knowledge of creating customer-centric environments that promote satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Care Coach
Serenity Healthcare
Lehi, Utah
06.2026 - Current
- Supported 10-14 patients daily by providing one-on-one encouragement and guidance during structured TMS treatment sessions, enhancing patient experience and engagement.
- Supported 10-14 patients daily across 50-100 individual patients by providing consistent one-on-one encouragement and guidance throughout structured TMS treatment sessions.
- Documented treatment sessions and communicated patient updates to team members, ensuring continuity of care and maintaining accurate treatment records.
Service and Support Administrator
Miami County Board of Developmental Disabilities
Troy, Ohio
10.2025 - 06.2026
- Managed crisis intervention during on-call rotations with a team of four people, by responding to urgent situations and implementing support strategies, ensuring client safety and continuity of care.
- Connected individuals to community resources and employment pathways through referrals and collaboration with employment navigators, enhancing access to services and promoting independence.
- Managed crisis intervention during on-call rotations with a team of four, responding to urgent situations and implementing support strategies to ensure client safety and continuity of care.
- Managed scheduling and coordination of services for individuals with developmental disabilities.
Talent Acquisition Intern
Esurgi
Remote
03.2025 - 05.2025
- Drafted job descriptions using frameworks and posted 3-5 jobs weekly across multiple job boards to attract suitable candidates.
- Screened resumes, conducted interviews, and onboarded 4 new interns, directly addressing talent needs in the company.
- Proposed enhancements to one training program in Talent Acquisition and provided actionable feedback to improve training delivery.
Customer Service Representative
Melaleuca: The Wellness Company
Idaho Falls, Idaho
08.2022 - 11.2023
- Resolved up to 30 customer inquiries daily by delivering fast, tailored solutions to improve satisfaction.
- Collaborated with marketing executives and credit departments to resolve over 10 payment disputes and stop-shipments daily, enhancing transaction timeliness and supporting account retention.
- Set monthly performance goals with representatives and surpassed customer care benchmarks, boosting customer satisfaction and increasing department efficiency.
Education
Bachelor of Science - Psychology
Brigham Young University
Rexburg, ID07-2025
Timeline
Customer Care Coach
Serenity Healthcare
06.2026 - Current
Service and Support Administrator
Miami County Board of Developmental Disabilities
10.2025 - 06.2026
Talent Acquisition Intern
Esurgi
03.2025 - 05.2025
Customer Service Representative
Melaleuca: The Wellness Company
08.2022 - 11.2023
Bachelor of Science - Psychology
Brigham Young University