CADE YOUNG
Serenity Healthcare
West Jordan,UT
4
years of professional experience
Training and development professional with a B.S. in Psychology and experience in coaching, onboarding support, and enhancing training delivery. Skilled in customer care, talent acquisition, and team leadership. Delivers clear communication, tailors explanations to diverse audiences, and fosters collaboration to drive consistent performance.
Work History
Customer Care Coach
4 Months- Support 10–14 patients per day during structured TMS treatment sessions, providing one-on-one encouragement and guidance while maintaining a consistent, organized service experience.
- Document treatment sessions and communicate patient updates to team members to support continuity, accurate records, and coordinated follow-up.
- Manage multiple daily interactions while following established procedures and escalating relevant updates to the appropriate team members.
Service and Support Administrator
8 Months- Coordinated scheduling and service delivery for individuals with developmental disabilities, helping maintain continuity across support activities.
- Participated in on-call crisis response with a four-person team, responding to urgent situations and implementing support strategies focused on safety and continuity of care.
- Connected individuals with community resources and employment pathways through referrals and collaboration with employment navigators.
Talent Acquisition Intern
2 Months- Drafted job descriptions using established frameworks and posted 3–5 openings per week across multiple job boards.
- Reviewed resumes, conducted interviews, and supported onboarding for four new interns.
- Recommended enhancements to a Talent Acquisition training program and provided actionable feedback to improve training delivery.
Customer Service Representative
1 Year 3 Months- Resolved up to 30 customer inquiries daily with tailored solutions and clear communication.
- Worked with marketing executives and credit departments to resolve 10+ payment disputes and stop-shipments daily, supporting timely transactions and account retention.
- Set monthly performance goals with representatives and exceeded customer care benchmarks.
Education
Bachelor of Science - Psychology
- Relevant coursework: Health Psychology, Industrial Organizational Psychology, Human Resource Management, Adult Development, etc.
- Interests: Health and Industrial Organizational.
Skills
Individual coaching
Patient engagement
Training feedback
Learning development
Documentation and follow-up
Documentation follow-up
Teamwork
Timeline
Customer Care Coach
Serenity Healthcare
06.2026 - CurrentRead More
Service and Support Administrator
Miami County Board of Developmental Disabilities
10.2025 - 06.2026Read More
Talent Acquisition Intern
Esurgi
03.2025 - 05.2025Read More
Customer Service Representative
Melaleuca: The Wellness Company
08.2022 - 11.2023Read More
Brigham Young University
Bachelor of Science from Psychology
Read More