Cadedra Martin
Augusta,GA
Summary
Experienced professional with a diverse background in customer service, manufacturing, assembly, and warehouse work. Proven ability to adapt to various work environments and consistently deliver high-quality service. Strong interpersonal and communication skills, with a focus on efficiency and accuracy. Demonstrated capacity to work effectively both independently and as part of a team. Eager to leverage this multi-faceted experience to contribute to a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Machine Operator
MAU Temporary Service
Florence, KY
07.2022 - 08.2023
- Adjust machine settings to complete tasks accurately.
- Load raw materials into machines according to specified measurements.
- Monitor the feed and speed of machines during the machining process.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Provided assistance in troubleshooting any issues that arose during assembly processes.
Customer Service Representative
Luxottica
Mason, Ohio
06.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Verified the accuracy of prescription information with healthcare providers.
- Ensured all paperwork was completed accurately and legibly according to company policies.
Assembly Worker
Carrier Transicold
Athens, GA
08.2019 - 09.2020
- Collaborated with other team members to complete projects in an efficient manner.
- Inspected assemblies for proper fit, finish and function before installation into final product.
- Attached labels, tags or other identification markers onto completed assemblies.
- Provided assistance in other departments when needed.
- Maintained accurate records of product counts and materials used during assemblies.
- Operated machinery such as drills, saws and presses to assemble parts.
Customer Service Representative
DialAmerica
Athens, GA
12.2015 - 10.2018
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when through phone conversations.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
Education
Associate of Applied Science - Office Management
Bryant And Stratton College
08-2023
Office Administrative Assistant
Bryant And Stratton College
06-2022
High School Diploma -
Cedar Shoals High School
Athens, GA05-2015
Skills
- Data file transferring
- Document Review
- Multitasking and Organizing
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Basic Math
- Quality Assurance
- Equipment Inspection
- Manufacturing
- Workplace Safety
- Assembly line experience
Timeline
Machine Operator
MAU Temporary Service
07.2022 - 08.2023
Customer Service Representative
Luxottica
06.2021 - 05.2022
Assembly Worker
Carrier Transicold
08.2019 - 09.2020
Customer Service Representative
DialAmerica
12.2015 - 10.2018
Associate of Applied Science - Office Management
Bryant And Stratton College
Office Administrative Assistant
Bryant And Stratton College
High School Diploma -
Cedar Shoals High School
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