Caden Brown
New Hampton
Summary
Security professional with expertise in incident reporting, team collaboration, and conflict resolution. Proven track record in delivering exceptional customer service and training staff to improve operational efficiency. Skilled in detecting and preventing incidents, reporting crimes, and providing basic first aid. Strong understanding of enforcement policies and safety equipment usage.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
Monroe
09.2025 - Current
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Monitored surveillance cameras for suspicious activity or intruders.
- Documented incident reports detailing violations of policies and procedures, ensuring accountability and compliance.
- Trained new security staff on protocols and procedures, improving their readiness and effectiveness in the field.
- Delivered professional customer service assistance to staff and visitors, fostering a welcoming and secure environment.
Counselor
YMCA of Middletown NY
Middletown
03.2024 - 08.2025
- Oversaw daily activities for diverse groups of children in after-school programs, fostering a supportive environment.
- Facilitated communication between staff, students, and parents to foster community involvement.
- Mentored junior counselors in youth engagement strategies, improving program effectiveness.
- Organized and led recreational games, promoting physical fitness and teamwork among participants.
Walmart Associate
Walmart
Middletown
06.2023 - 08.2025
- Trained new associates on customer service protocols and store procedures, ensuring consistent service delivery.
- Managed inventory levels by restocking shelves and organizing products.
- Collaborated with team members to uphold store presentation standards, enhancing customer experience.
- Identified areas for improvement, providing focused recommendations for decision-makers to implement changes.
Barista
Dunkin' Donuts
Middletown
11.2022 - 02.2025
- Greeted customers, took beverage orders, and offered personalized recommendations to increase customer loyalty.
- Delivered exceptional customer service by promptly addressing inquiries, enhancing customer experience.
- Prepared and served diverse beverages and food items, ensuring high quality and customer satisfaction.
- Trained new baristas on effective beverage preparation techniques.
- Ensured compliance with health and safety standards to maintain product integrity.
Education
High School Diploma -
Goshen High School
Goshen, NY06-2023
Some College (No Degree) - Communications
Oakwood University
Huntsville, ALSkills
- Customer service and support
- Team collaboration
- Incident reporting
- Conflict resolution
- Guard post rotation
- Criminal law knowledge
- Communication skills
- Detail orientation
Certification
- New York State Department of Division of Licensing Services
Timeline
Security Guard
Allied Universal Security Services
09.2025 - Current
Counselor
YMCA of Middletown NY
03.2024 - 08.2025
Walmart Associate
Walmart
06.2023 - 08.2025
Barista
Dunkin' Donuts
11.2022 - 02.2025
High School Diploma -
Goshen High School
Some College (No Degree) - Communications
Oakwood University