Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Shanekua Williams

Cedar Hill

Summary

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.

Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.

Vigilant Security Guard known for high productivity and efficient completion of tasks. Possess specialized skills in surveillance, access control systems, and emergency response protocols. Excel in communication, teamwork, and problem-solving to ensure safety and security in various environments.

Overview

23
23
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Security Guard

Securitas Security Services USA
Dallas
06.2024 - Current

Phone Interviewer

Manpower
Dallas
03.2022 - Current
  • Survey interviewer

Dispatcher

Ray of Light Logistics LLC
Dallas
09.2021 - Current
  • Finding loads for truck drivers talking with Brokers!

Security Guard

DSI Security Services
Houston
02.2023 - 06.2024
  • Keep log of all trucks,Trailers,box trucks that enter the yard.
  • Monitored premises to prevent unauthorized access and ensure safety.
  • Conducted regular patrols to identify and report suspicious activities.
  • Assisted in maintaining security logs and incident reports accurately.
  • Provided excellent customer service while interacting with visitors and staff.
  • Trained new security personnel on protocols and best practices effectively.
  • Conducted daily security patrols of assigned areas.
  • Responded to alarms, emergencies, and disturbances.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Completed incident reports regarding violations of policies or procedures.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Issued visitor badges and access cards to authorized personnel.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Fleet Administrator

Telvista
Dallas
12.2020 - 05.2021
  • 3G to 4G upgrading Contracts when I receive tickets get them resolved within the day I also receive problem escalations.
  • Billing Support We also used Zendesk

Work from Home Agent

Dynata
Philippines
05.2020 - 10.2020
  • Call respondents and if they are willing to take a survey with me over the phone we call cell and landlines

Dedicated officer

Signal 88 Security
Irving
07.2019 - 05.2020
  • Patrol a Empty Warehouse twice every hour doing a rad on a app includes taking pics and explaining where I'm located in warehouse

Security Officer

Walden Security
Dallas
08.2018 - 01.2019
  • Driving around the parking Garage then scanning the Scan Trax on the inside of the High Rise building relieving officer at front Desk for breaks

Security Guard

U S Security and Associates
Irving
10.2015 - 01.2018
  • I work in a Guard shack inputting information into the computer for customers that are trying to sale cardboard to the Recycling Mill or inputting Truckdrivers information that have appointment to deliver Bells and watching cctv

Commission Security Officer

yale enforcement
Dallas
05.2013 - 10.2015
  • Driving around the parking Lot making sure the parking lot is secure and no one is not breaking into anyone car driving Company vehicle!!

CNA - Certified Nursing Assistant

Ark above home health
Dallas
01.2004 - 10.2012
  • Assisted patients with daily Living .

Cashier/Sales Associate

Family Dollar
Dallas
03.2003 - 05.2007
  • Working the register and ringing up every item and sacking everything handling money.

CNA - Certified Nursing Assistant

Angels of Care Pediatric Home Health
Irving
03.2004 - 05.2006
  • Aid for my patient whatever he needed help with I helped with

Sales Representative

Silverleaf Resorts
Dallas
03.2003 - 04.2006
  • Customer call and ask various of questions about resort and I try to upgrade what they already have Cabin ,Customer Support

Picker/Packer

Manpower
Dallas
02.2003 - 08.2003
  • Working at Blockbuster Warehouse packing movies

Receptionist

Walden Security
Dallas
08.2018
  • I was interviewed for a Security Officer then asked if I would feel in as a receptionist for a week I did so well they asked if I would stay on as a receptionist but declined and worked as a Security Officer

Education

High school diploma -

A Maceo Smith High School
Dallas, TX
08.1999 - 05.2003

Skills

  • Sales
  • Surveillance
  • 4G/LTE
  • Customer service
  • Telecommunication
  • Dispatching
  • Warehouse experience
  • 3G
  • Picking & packing
  • Driving
  • Customer support
  • Cash handling
  • Security
  • Microsoft Excel
  • CCTV
  • Computer operation
  • Network Support
  • Front desk
  • Cashiering
  • Computer skills
  • Loss prevention
  • Microsoft Powerpoint
  • Packaging
  • Troubleshooting
  • Incident reporting
  • Surveillance monitoring
  • Emergency response
  • Access control
  • Team collaboration
  • Communication skills
  • Attention to detail
  • Problem solving
  • Perimeter security
  • Document preparation
  • Workplace safety
  • Reliability
  • Security protocols
  • Conflict resolution
  • Effective communication
  • Strong observation
  • Visitor screening
  • Basic technical support
  • Patience and empathy
  • Access control management
  • Decision-making
  • Security awareness
  • Customer satisfaction
  • Courteous and professional
  • Maintain security
  • Greeting and seating clients
  • Excellent communication
  • CRM software
  • Office Software Utilization

Certification

Computer Technology, 03/01/10, Present, Basic computer skills including PowerPoint, Excel, Adobe, Zendesk.

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting.

Timeline

Security Guard

Securitas Security Services USA
06.2024 - Current

Security Guard

DSI Security Services
02.2023 - 06.2024

Phone Interviewer

Manpower
03.2022 - Current

Dispatcher

Ray of Light Logistics LLC
09.2021 - Current

Fleet Administrator

Telvista
12.2020 - 05.2021

Work from Home Agent

Dynata
05.2020 - 10.2020

Dedicated officer

Signal 88 Security
07.2019 - 05.2020

Security Officer

Walden Security
08.2018 - 01.2019

Receptionist

Walden Security
08.2018

Security Guard

U S Security and Associates
10.2015 - 01.2018

Commission Security Officer

yale enforcement
05.2013 - 10.2015

CNA - Certified Nursing Assistant

Angels of Care Pediatric Home Health
03.2004 - 05.2006

CNA - Certified Nursing Assistant

Ark above home health
01.2004 - 10.2012

Cashier/Sales Associate

Family Dollar
03.2003 - 05.2007

Sales Representative

Silverleaf Resorts
03.2003 - 04.2006

Picker/Packer

Manpower
02.2003 - 08.2003

High school diploma -

A Maceo Smith High School
08.1999 - 05.2003
Shanekua Williams