Crystal Nicole Russell
Coldwater,USA
Summary
Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently. Track record of maintaining safe environment through diligent surveillance and proactive threat assessment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Guard
Global Security
01.2023 - Current
- Dedicated and vigilant guard with four years experience
- Skilled in monitoring and controlling access points
- Conducting patrols and responding in a timely and effective manner
- Keep logs of 18 wheelers entering and exiting the premises
Collections Representative
S&S Recovery
04.2021 - 07.2022
- Collect defaulted student loans
- Answer inbound calls
- Skip trace using TLO, FB, Google, and LinkedIn
- One of the top collectors
Teachers Assistant
DESOTO COUNTY SCHOOLS
08.2017 - 04.2021
- Assist teachers with instruction and provided clerical duties
- Tutored and supported students that had special needs
- Organized and distributed homework, class work, and supplies
Correctional Officer
MARSHALL COUNTY CORRECTIONAL FACILITY
11.2014 - 08.2017
- Inspected cells and conducted random searches of common areas
- Monitored inmate behavior and performed count for MS statewide prisons
- Maintained daily logs for shift activity
- Helped inmates fill out any paperwork they needed help with
- Senior officer that trained new correctional officers
- Worked lockdown and maintained order
Order Filler
Merle Norman Cosmetics
04.2008 - 08.2014
- Picked products from designated areas, and transported them to be sent for packing
- Operated machinery with warehouse rules to maintain safety
- Packed orders in boxes, taking care to protect them for damage or shifting during transport
Collector
Regional Adjustment Bureau
08.2002 - 04.2008
- Evaluated customer accounts to determine adherence to repayment schedules
- Achieved production goals by training new employees an incentivizing team member
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
- Recovered lost revenue by persistently reaching out to debtors with past due accounts
- Improved existing collections by analyzing payments
- Updated accounts and scanned credit reports for existing and new information
Education
Associate's degree - Paralegal Studies
NORTHWEST MISSISSIPPI COMMUNITY COLLEGE
Senatobia, MS05.2021
Diploma - General Studies
Gateway Christian Schools
Memphis05.2003
Skills
- Investigation due diligence
- Flexibility and Adaptability
- Learning agility
- Stress tolerance
- Critical thinking
- Decision making skills
- Coaching
- Creativity
- Skip tracing
- Special education
- Computer hardware
- Computer software
- Word processing
- Multimedia integration
- Email management
- Spreadsheet functions
- Programming principles
- Writing skills
- Excel
- Windows 10
- PowerPoint
- Technical Support
- Microsoft Office
- Microsoft Word
- Clerical experience
- Customer service
- Typing
- Leadership
- Front desk
- Recruiting
- Negotiation
- Time management
- Project management
- Administrative Experience
- Legal Research
- Laboratory Experience
- Help Desk
- Accounts payable
- Analysis skills
- Excellent Writing abilities
- Pivot tables
- Communication skills
- Accounts receivable
- Bookkeeping
- QuickBooks
- Order entry
- Sales
- Retail sales
- Google Suite
- Planograms
- Proofreading
- Cash handling
- Supervising experience
- Photography
- Hospitality
- Desktop administration
- E-commerce
- Office management
- Driving
- Public relations
- Conflict management
- Basic math
- Accounting
- EMR systems
- Upselling
- Marketing
- Security
- Google Docs
- Sourcing
- Cash register
- HIPAA
- Presentation skills
- Customer relationship management
- ICD-10
- Medical terminology
- SAP
- Budgeting
- Training & development
- Accounting software
Certification
- First Aid Certification
- CPR Certification
- Drug screen
- Able to administer and read drug screen
- Driver's License
- Certified Payroll Professional
- Fundamental Payroll Certification
Additional Information
Intro to law, Spanish I, II, Legal research, American Gov't., Algebra, Computer concepts, Biology I, II, Lab II
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Workplace safety, Proficient, 08/01/22
- Technical support: Customer situations, Proficient, 08/01/23
- Sales skills, Proficient, 09/01/22
- Work style: Professionalism, Proficient, 06/01/23
- Security guard skills, Proficient, 08/01/23
- Customer service, Proficient, 07/01/21
- Customer focus & orientation, Proficient, 07/01/21
- Filing & organization, Proficient, 01/01/21
- Work style: Reliability, Proficient, 05/01/22
- Attention to detail, Proficient, 07/01/21
- Work motivation, Proficient, 03/01/21
- Delivery driver, Proficient, 06/01/22
- Verbal communication, Proficient, 05/01/22
- Basic computer skills, Proficient, 06/01/22
- Attention to detail, Proficient, 06/01/23
- Technical support, Proficient, 08/01/22
- Customer focus & orientation, Proficient, 08/01/22
- Attention to detail, Proficient, 05/01/22
- Managing accounts in QuickBooks, Proficient, 02/01/23
- Administrative support professional fit, Proficient, 03/01/21
- Warehouse safety, Proficient, 01/01/23
Timeline
Security Guard
Global Security
01.2023 - Current
Collections Representative
S&S Recovery
04.2021 - 07.2022
Teachers Assistant
DESOTO COUNTY SCHOOLS
08.2017 - 04.2021
Correctional Officer
MARSHALL COUNTY CORRECTIONAL FACILITY
11.2014 - 08.2017
Order Filler
Merle Norman Cosmetics
04.2008 - 08.2014
Collector
Regional Adjustment Bureau
08.2002 - 04.2008
Associate's degree - Paralegal Studies
NORTHWEST MISSISSIPPI COMMUNITY COLLEGE
Diploma - General Studies
Gateway Christian Schools
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