Joshua Smith
Las Vegas,NV
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Safe Management Security
3333 Al Davis Way
07.2021 - 12.2023
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Completed full building and grounds patrols to spot and investigate concerns.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Gaming Technician
Dave & Buster's
2130 Park Centre Dr
11.2021 - 02.2022
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Applied critical thinking and research to address complex issues.
- Organized work to meet demanding production goals.
Call Center Agent
MediaStratX
5665 Plaza Dr, Cypress, CA 90630
01.2019 - 09.2020
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Maintained and managed customer files and databases.
- Automated processes to manage remote network.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on company systems, form completion, and access to services.
Carhop/Cashier
Sonic Drive-In
4260 W Flamingo Rd
04.2017 - 07.2020
- Cleanliness, Communication,Management and Teamwork, Multitasking(handling fast-paced environments), Customer Service, Operations, Mental Math, Patience, Attention to detail, Listening, Physical Endurance, and Memorization.
- Increased customer satisfaction by providing prompt and friendly service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Collaborated with team members to provide exceptional customer experiences.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Prioritized safety by following all company protocols regarding food handling and serving procedures.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Education
High school diploma - Fire Science
Adult Education
Las Vegas, NV01.2016
Skills
- Cashier/Sales (3 years)
- Customer Service (3 years)
- Cleaning Experience (3 years)
- Communications (3 years)
- Teamwork (3 years)
- Time Management (3 years)
- Crisis Management (3 years)
- Adult Education
- Math (3 years)
- Cold Calling (1 year)
- Organizational Skills (1 year)
- Basic math
- Sales
- Case Management
- Group Therapy
- Social Work
- Food service (3 years)
- Typing (2 years)
- TypeScript (2 years)
- Embedded software
- LAN
- Ethernet
- Electrical wiring
- Reliability
- Legible Report Writing
- Physical Stamina
- Superb Surveillance Skills
- Patrolling
- Loss Prevention
- Event Security
- Radio Communication
- Traffic Control
Certification
- Food Handler Certification, 03/01/17, 04/01/20
- Security Guard License, 07/01/21, 08/01/26
Relocation
Las Vegas, NV
Work Authorization
Authorized to work in the US for any employer
Preferred Name
Josh Smith
Timeline
Gaming Technician
Dave & Buster's
11.2021 - 02.2022
Security Guard
Safe Management Security
07.2021 - 12.2023
Call Center Agent
MediaStratX
01.2019 - 09.2020
Carhop/Cashier
Sonic Drive-In
04.2017 - 07.2020
High school diploma - Fire Science
Adult Education